Shines Help Desk Support Analyst

11 hours ago


Atlanta, United States Cynet Systems Full time
Job Description:

Duties
  • nswer inbound calls, chat & emails from customers needing assistance.
  • Provides technical assistance to both internal and external customers for tier-one issues.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Provide prompt and accurate feedback to customers.
  • Clearly and thoroughly document requests for assistance in the ticket management system, and track incidents through to resolution/escalation.
  • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
  • When necessary, summarize complex product issues succinctly and completely for escalation to Tier 3 support.
  • Update knowledge base and documentation with technical and issue resolution.
Qualifications:
  • Five (5) years of experience as a help desk support analyst.
  • Strong customer service orientation.
  • Excellent listening, interpersonal, written, and oral communication skills.
  • Excellent administrative, triaging, and time management abilities.
  • Highly self-motivated and directed.
  • Experience working in a team-oriented, collaborative environment.
  • Experience with Jira or ServiceNow.
  • Bachelors degree in a related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide technical and non-technical/application support.
  • Requires good troubleshooting & problem-solving skills.
  • Must have strong communication & customer service skills with excellent phone presence.
  • Must be a dependable, accountable, quick learner with a good technical aptitude.
  • Must be detail-oriented for note-taking within the ticketing system.


  • Atlanta, Georgia, United States TekStream Solutions Full time

    Help Desk Analyst Job DescriptionTekStream Solutions is seeking a skilled Help Desk Analyst to provide technical support for our team. As a Help Desk Analyst, you will be responsible for troubleshooting and resolving technical issues related to Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment.Key...


  • Atlanta, Georgia, United States TekStream Solutions Full time

    Help Desk Analyst Job DescriptionTekStream Solutions is seeking a skilled Help Desk Analyst to provide technical support for our team. As a Help Desk Analyst, you will be responsible for troubleshooting and resolving technical issues related to Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment.Key...


  • Atlanta, Georgia, United States Uptown Full time

    Job Title: Help Desk AnalystAt Uptown, we are seeking a highly skilled and detail-oriented Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing exceptional technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key Responsibilities:Provide...

  • Help Desk Analyst

    3 weeks ago


    atlanta, United States The Intersect Group Full time

    We are seeking a Help Desk Analyst with at least 2-4+ years of Technical Help desk Support experience. The role involves 100% phone support for various applications, requiring someone who can quickly adapt.Required Qualifications:CompTIA A+ 2-4+ years in a helpdesk/tech support roleSkills:CitrixActive Directory (password resets, account access)Familiarity...

  • Help Desk Analyst

    4 weeks ago


    Atlanta, United States The Intersect Group Full time

    We are seeking a Help Desk Analyst with at least 2-4+ years of Technical Help desk Support experience. The role involves 100% phone support for various applications, requiring someone who can quickly adapt.Required Qualifications:CompTIA A+ 2-4+ years in a helpdesk/tech support roleSkills:CitrixActive Directory (password resets, account access)Familiarity...

  • Help Desk Analyst 1

    4 weeks ago


    Atlanta, United States State of Georiga Full time

    Criminal Justice Coordinating Council The Criminal Justice Coordinating Council (CJCC), Criminal Justice Unit (CJ), funds numerous adult programs throughout the state aimed at improving treatment, recidivism, and crime reduction outcomes. Funding is Help Desk Analyst, Help Desk, Analyst, Operations, Technology

  • Help Desk Analyst

    1 day ago


    Atlanta, United States Uptown Full time

    Position Summary: The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software. I. Position Responsibilities: Essential Support all...

  • Help Desk Analyst

    1 week ago


    Atlanta, United States TekStream Solutions Full time

    TekStream has multiple openings for Help Desk Analysts with experience providing technical support for Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment. Applicants must be open to a long term contract and local to Atlanta, GA as these roles are onsite, Monday through Friday, 8:30 – 5:30 pm ET.What...

  • Help Desk Analyst

    1 week ago


    Atlanta, United States TekStream Solutions Full time

    TekStream has multiple openings for Help Desk Analysts with experience providing technical support for Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment. Applicants must be open to a long term contract and local to Atlanta, GA as these roles are onsite, Monday through Friday, 8:30 – 5:30 pm ET.What...

  • Help Desk Analyst

    7 days ago


    Atlanta, United States TekStream Solutions Full time

    TekStream has multiple openings for Help Desk Analysts with experience providing technical support for Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment. Applicants must be open to a long term contract and local to Atlanta, GA as these roles are onsite, Monday through Friday, 8:30 – 5:30 pm ET.What...

  • Help Desk Analyst

    2 days ago


    atlanta, United States TekStream Solutions Full time

    TekStream has multiple openings for Help Desk Analysts with experience providing technical support for Windows and Mac laptops, iOS and Android mobile devices, monitors, printers, and other technology equipment. Applicants must be open to a long term contract and local to Atlanta, GA as these roles are onsite, Monday through Friday, 8:30 – 5:30 pm ET.What...

  • Help Desk Analyst 2

    4 months ago


    Atlanta, United States Tekwissen Full time

    Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social...

  • Help Desk Analyst

    1 month ago


    Atlanta, United States DKMRBH Inc Full time

    Job DescriptionJob DescriptionRole: Help Desk AnalystLocation: Atlanta. GA (Hybrid) General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation,...


  • Atlanta, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Career OpportunityOur client who is a well-respected government agency is seeking an experienced IT Help Desk Support Specialist. This person will provide daily support to both walk-in and remote internal agency users, managing and triaging incidents and requests through ServiceNow. The ideal candidate will be highly skilled...


  • Atlanta, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Career OpportunityOur client who is a well-respected government agency is seeking an experienced IT Help Desk Support Specialist. This person will provide daily support to both walk-in and remote internal agency users, managing and triaging incidents and requests through ServiceNow. The ideal candidate will be highly skilled...


  • Atlanta, Georgia, United States Sunrise Systems Inc Full time

    Job Title: Help Desk Support SpecialistSunrise Systems Inc is seeking a skilled Help Desk Support Specialist to join our team. The ideal candidate will have experience supporting classified systems and possess a strong understanding of Windows, Help desk, account management, and secure VTC calls.Key Responsibilities:Support classified systems in Sunrise...


  • Atlanta, Georgia, United States Sunrise Systems Inc Full time

    Job Title: Help Desk Support SpecialistJob Summary: We are seeking a skilled Help Desk Support Specialist to join our team at Sunrise Systems Inc. The ideal candidate will have experience supporting classified systems and possess a strong understanding of Windows, Help desk, account management, and secure VTC calls.Key Responsibilities:Support classified...


  • Atlanta, Georgia, United States Sunrise Systems Inc Full time

    Job Title: Help Desk Support Specialist (Linux)Location: Atlanta, GADuration: 04 Months contractAt Sunrise Systems Inc, we are seeking a skilled Help Desk Support Specialist to join our team. The successful candidate will be responsible for providing top-notch support for our High Assurance Computing (HAC) systems.The ideal candidate will have a minimum of a...


  • Atlanta, United States AIMIC Inc. Full time

    Job Title:Help Desk Support SpecialistLocation:Onsite at Georgia Tech Research Institute (GTRI), Atlanta, GADuration:6-Month ContractOverview:GTRI is seeking a Help Desk Support Specialist to support its High Assurance Computing (HAC) environment, specifically handling classified systems for the Department of Defense (DoD).The candidate must have a Final DoD...


  • Atlanta, Georgia, United States Lorven Technologies Full time

    Job SummaryWe are seeking a skilled Help Desk Support Specialist to join our team at Lorven Technologies. As a Help Desk Support Specialist, you will provide unit-level support in the installation, operation, and maintenance of computer systems.Key ResponsibilitiesInstall, maintain, and upgrade workstation and peripheral hardware and software.Respond to and...