Call Center Representative

3 weeks ago


Rockville, United States Turn2Partners Full time

Key Responsibilities:

  • Handle high volumes of calls efficiently.
  • Identify and resolve customer issues.
  • Provide accurate information and follow company scripts.
  • Document call details and escalate unresolved issues.
  • Meet performance metrics and contribute to team goals.

Qualifications:

  • Bachelor's Degree (preferred) 
  • 1+ year call center experience
  • Previous customer service experience, preferably in a call center.
  • Strong communication, problem-solving, and multitasking skills.
  • Proficient in computer and call center software.


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