Medical Call Center Specialist

2 weeks ago


Rockville, Maryland, United States Turn2Partners Full time

Job Summary:

We are seeking a highly skilled and experienced Medical Call Center Representative to join our team at Turn2Partners. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Handle high volumes of calls efficiently: Respond to customer inquiries and resolve issues in a prompt and professional manner.
  • Identify and resolve customer issues: Analyze customer concerns and provide solutions that meet their needs.
  • Provide accurate information and follow company scripts: Ensure that all customer interactions are handled in accordance with company policies and procedures.
  • Document call details and escalate unresolved issues: Maintain accurate records of customer interactions and escalate issues that require further attention.
  • Meet performance metrics and contribute to team goals: Meet or exceed performance targets and contribute to the success of the team.

Qualifications:

  • Bachelor's Degree (preferred): A degree in a related field such as business, communications, or healthcare.
  • 1+ year in medical insurance call center: Previous experience working in a medical insurance call center is required.
  • Previous customer service experience, preferably in a call center: A proven track record of providing exceptional customer service in a call center environment.
  • Strong communication, problem-solving, and multitasking skills: Excellent communication, problem-solving, and multitasking skills are essential for success in this role.
  • Proficient in computer and call center software: Proficiency in computer and call center software is required.


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