Call Center Representative
4 months ago
Location: Rockville, MD
Pay: $18-$22/ Hour
Type: 6 Month Contract
About the Role:
Our client is seeking a team of motivated and articulate Customer Service Representatives to join them in a contract capacity. In this role, you will be the first point of contact for our valued customers, providing exceptional service through phone, email, and chat interactions. You will be responsible for resolving inquiries, processing requests, and ensuring customer satisfaction.
Responsibilities:
- Respond to incoming phone calls, emails, and chat inquiries from customers in a timely and professional manner.
- Actively listen to customer concerns and identify their needs.
- Research and provide accurate information about our products and services.
- Resolve customer issues efficiently and effectively, following established procedures.
- Upsell and cross-sell relevant products and services to enhance the customer experience (depending on the company).
- Document all customer interactions accurately and concisely in our CRM system.
- Maintain a positive and professional demeanor at all times.
- Adhere to company policies and procedures.
- Bachelor's Degree (Preferred).
- Minimum of one year of Call Center Experience.
- Excellent communication, both written and verbal.
- Active listening and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong computer and technical skills.
- Ability to prioritize and manage multiple tasks simultaneously.
- A positive and enthusiastic attitude.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Call Center Representative
3 weeks ago
Rockville, Maryland, United States Randstad Full timeJob SummaryWe are seeking a highly skilled Call Center Representative to join our team at Randstad. As a Call Center Representative, you will be responsible for handling inbound telephone calls from Business & Corporate banking customers regarding account inquiries, online banking issues, and debit card activations.Key ResponsibilitiesCustomer Service...
-
Call Center Specialist
4 weeks ago
Rockville, United States Hendall Inc. Full timeHendall is seeking a Medical Records Call Center Representative to contact designated medical providers and request medical records for which the provider billed Medicare, so that Hendall can review the documentation for payment accuracy based on Med Call Center Specialist, Call Center, Specialist, Medical Equipment, Records, Manufacturing, Healthcare
-
Patient Services Representative
4 weeks ago
Rockville, United States US Fertility Full timeEnjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we do building...
-
Call Center Specialist- Financial
4 weeks ago
Rockville, United States Randstad Full timePay rate: $20.50/hrPositions/Shifts: 5-7 positions, 11am to 8 pm EST is most needed (pending other available shifts but can start with 11 to 8)Fully remote and equipment is providedMust have 1-2 years of recent call center customer service experienceContract to possible perm JOB SUMMARYThe Contact Center Representative – Business Support is responsible for...
-
Call Center Specialist- Financial
4 weeks ago
Rockville, United States Randstad Full timePay rate: $20.50/hrPositions/Shifts: 5-7 positions, 11am to 8 pm EST is most needed (pending other available shifts but can start with 11 to 8)Fully remote and equipment is providedMust have 1-2 years of recent call center customer service experienceContract to possible perm JOB SUMMARYThe Contact Center Representative – Business Support is responsible for...
-
Call Center Specialist- Financial
4 weeks ago
Rockville, United States Randstad Full timePay rate: $20.50/hr Positions/Shifts: 5-7 positions, 11am to 8 pm EST is most needed (pending other available shifts but can start with 11 to 8) Fully remote and equipment is provided Must have 1-2 years of recent call center customer service experience Contract to possible perm JOB SUMMARY The Contact Center Representative Business Support is responsible...
-
Contact Call Center Representative
1 month ago
Rockville, United States Sparks Group Full timeJob DescriptionJob DescriptionJob Summary/Company: Sparks Group has partnered with a local non-profit who is need of Helpdesk / Customer Service candidates. Position is fully on site in Rockville, MD. Interested candidates should apply for immediate consideration. Responsibilities:Receive incoming calls and make outgoing calls Answer questions and provide...
-
Financial Center Representative
2 weeks ago
Rockville, Maryland, United States Fulton Bank Full timeJob SummaryFulton Bank is seeking a highly motivated and customer-focused individual to join our team as a Financial Center Representative. This is a full-time opportunity based out of our Rockville, MD financial center, requiring approximately 40 hours of work per week. The ideal candidate will be available to work around branch operation hours, excluding...
-
Fertility Center Representative
4 weeks ago
Rockville, Maryland, United States US Fertility Full timeJob Title: Patient Services RepresentativeAt US Fertility, we're seeking a highly skilled and compassionate Patient Services Representative to join our team. As a key member of our DMV Call Center team, you'll play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.Key Responsibilities:Maintain accurate...
-
Call Center Agent DARCARS Automotive Group
5 months ago
Rockville, United States DARCARS Automotive Group Full timeDARCARS Automotive Group is now hiring Call Center Agents to support our Service Departments! As the Business Support Center Agent, you will play a key role as the dealership's ambassador ensuring a one-of-a-kind experience for our service department Automotive, Agent, Call Center, Customer Service, Technology
-
Call Center Agent DARCARS Automotive Group
3 months ago
Rockville, United States Darcars Full timeDARCARS Automotive Group is now hiring Call Center Agents to support our Service Departments! As the Business Support Center Agent , you will play a key role as the dealership’s ambassador ensuring a one-of-a-kind experience for our service department customers. In this role, you are responsible for handling inbound and outbound calls to customers...
-
Call Center Agent DARCARS Automotive Group
3 weeks ago
Rockville, United States Darcars Automotive Full timeDARCARS Automotive Group is now hiring Call Center Agents to support our Service Departments! As the Business Support Center Agent, you will play a key role as the dealership’s ambassador ensuring a one-of-a-kind experience for our service department customers. In this role, you are responsible for handling inbound and outbound calls to customers regarding...
-
Call Center Agent DARCARS Automotive Group
5 months ago
Rockville, United States DARCARS Automotive Group Full timeDARCARS Automotive Group is now hiring Call Center Agents to support our Service Departments! As the Business Support Center Agent, you will play a key role as the dealership's ambassador ensuring a one-of-a-kind experience for our service department customers. In this role, you are responsible for handling inbound and outbound calls to customers regarding...
-
Customer Service Representative
3 weeks ago
Rockville, Maryland, United States Sparks Group Full timeJob Title: Contact Call Center RepresentativeWe are seeking a highly skilled and customer-focused Contact Call Center Representative to join our team at Sparks Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.Key Responsibilities:Respond to...
-
Luthier - Guitar Center
19 hours ago
rockville, United States Guitar Center Full timePay Rate: $15.00/hr - $25.73/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...
-
Customer Service Representative
2 weeks ago
Rockville, Maryland, United States Addison Group Full timeCustomer Service RepresentativeAt Addison Group, we are seeking a highly motivated and articulate Customer Service Representative to join our team in a contract capacity. As the first point of contact for our valued customers, you will provide exceptional service through phone, email, and chat interactions.Key Responsibilities:Respond to incoming customer...
-
Customer Service Representative
3 weeks ago
Rockville, Maryland, United States Addison Group Full timeCustomer Service RepresentativeAt Addison Group, we are seeking a highly motivated and articulate Customer Service Representative to join our team in a contract capacity. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers through phone, email, and chat...
-
Customer Service Representative
2 weeks ago
Rockville, Maryland, United States Addison Group Full timeAbout the RoleWe are seeking a highly motivated and articulate Customer Service Representative to join our team in a contract capacity. As the first point of contact for our valued customers, you will provide exceptional service through phone, email, and chat interactions.ResponsibilitiesRespond to incoming phone calls, emails, and chat inquiries from...
-
Business Development Center Representative
1 week ago
Rockville, Maryland, United States Herson's Honda Full timeBusiness Development Center AgentHerson's Auto Group is a family-owned dealership in Rockville, MD that has been a leader in the auto industry for over 60 years. We are currently seeking a full-time Business Development Center Agent to assist prospective car buyers and maximize potential sales.As a Business Development Center Agent, you will be the first...
-
Customer Service Representative
4 weeks ago
Rockville, Maryland, United States Addison Group Full timeJob SummaryWe are seeking a highly motivated and articulate Customer Service Representative to join our team at Addison Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers through phone, email, and chat interactions.Key ResponsibilitiesRespond to incoming customer inquiries in...