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Senior Account Manager

2 months ago

Green Bay, United States HealthPartners Full time

HealthPartners is currently hiring for a Senior Account Manager. The Senior Account Manager is responsible for providing exceptional and responsive service to our brokers and clients. This position provides strategy development and implements strategic account management plans tailored to meet customers unique goals.

The Senior Account Manager is accountable for our large group block of business. It is also viewed as a leader on the Broker Team and enthusiastically supports the organizations' mission, vision, and values, while also exemplifying our key corporate values of Excellence, Integrity, Partnership and Compassion. We're seeking a strong team player that actively supports the vision of sales leadership and will be a mentor to other Account Managers and Customer Service Representatives.

Required Qualifications:

  • College degree
  • Minimum of 4 years of successful account management experience with a history of consistently exceptional results
  • Strong people skills with the ability to have a good relationship with all types of people.
  • Strong writing and communication skills
  • Demonstrated group presentation, negotiation, and critical thinking skills.
  • Knowledge of advanced insurance underwriting principles
  • Ability to manage multiple project assignments.
  • Ability to work effectively at all levels within an organization, from C-Suite to HR assistants.
  • Must have current, valid driver's license and access to a reliable, insured vehicle.
  • Must have valid insurance license within 3 months of hire date.
  • Execution of a non-competition agreement upon hire

Preferred Qualifications:

  • Experience, knowledge and competence in Consultative Selling principles.
  • Large Group account management experience in the health insurance industry
  • Solid project management experience
  • Strong business background, advanced courses in business, marketing and / or finance
  • Health insurance underwriting experience and / or strong numerical ability and reasoning skills
  • Strong verbal and verbal reasoning skills
  • Experience in quid pro quo negotiating techniques.
  • Prior experience in a team environment

Schedule/Location:

  • M-F; Days
  • May work remotely but will prefer local candidates for occasional onsite needs. Will require travel across North-Eastern Wisconsin for onsite client meetings. Travel will commonly occur in 2nd and 4th quarters. This position will be housed out of the Green Bay/Fox Cities Wisconsin area.

Accountabilities:

On our key large group accounts:

  • Meet with our key clients and brokers on a regular basis in order to enhance our relationships.
  • Provide exceptional and responsive service to our brokers and clients.
  • Understand the client's business goals and objectives and the role their benefit plan plays in meeting the client's overall corporate objectives through a client refreshment / discovery process.
  • Develop strategic account management plan in collaboration with the client and the broker / consultant.
  • Implement and execute the strategic plan.

On all accounts:

  • Meet with our clients and brokers as needed in order to maintain and enhance our relationship.
  • Quickly respond to our clients to resolve any claims, billing, network management and operational issues in an effort to provide ongoing service that exceeds expectations to our customers and their brokers.
  • Negotiate with the broker and customer through an evaluation of existing claims data to arrive at a fair renewal that supports a trusting, long-term partnership that is mutually beneficial to both HealthPartners and the client.
  • Achieve corporate retention and net growth targets for medical and ancillary lines of business.
  • Sell ancillary lines of business such as dental, health and well-being and worksite health to our existing customers.
  • Assist the Sales Executives as needed on presentations to new prospects regarding implementation, account service plans, etc.
  • Manage implementation of new and renewal sales, including GDF completion, member and group contract distribution, open enrollment communication pieces, monitoring of employer utilization reports, and requests for ad hoc reporting
  • Collaborate with our key clients to set overall strategic direction and establish relationships with key decision-makers and their brokers.
  • Collaborate with sales leadership, other sales team members, and our colleagues in underwriting to maximize retention, maintain adequate revenue streams and membership growth.
  • As the point person for key customers to resolve complex and sometimes sticky business issues, the candidate will need to analyze difficult situations and make alternative recommendations.
  • Gather input from client and broker, analyze it, and make strategic recommendations to clients that provide real health solutions to our client's problems.