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Inside Sales and Service Representative
4 months ago
Job Title: Inside Sales & Service Representative
Location: Onsite - Menomonee Falls, WI
About Us:
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.
Job Summary:
This role includes sales support from the time of inquiry to delivery, which requires parts/equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with lead generation, market intelligence, and contact with current customers.? For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.?
Responsibilities:
- Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.?
- Follow up with customers and outside sales team to provide order status updates.
- Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.
- Manage outside purchases and product transportation expenses effectively and efficiently and prepare all sales and activity reports, presentations, studies and research as requested.?
- Ensure environmental, health and safety compliance.?
- Operate forklift within compliance as needed.
- Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
- Mentor peers and share best practices with those less experienced as needed.
Basic Qualifications:
- Associate’s Degree required; bachelor's degree preferred.
- Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire.
- SalesForce, CRM, and Oracle experience is a plus.
Key Competencies:
- Technical background highly preferred
- Excellent verbal and written communication skills
- Customer service focus – understand the need, solve problems, and respond in an efficient manner
- Organizational skills – ability to manage time and multi-task.
What we offer:
Our benefits – location dependent (car, annual leave allowance, pension etc.), but ALWAYS include Shares options.
At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
