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Service Advisor

3 months ago

Chandler, United States Chapman BMW Chandler Full time

Chapman BMW Chandler is looking for an experienced Service Advisor to join our team Our Service Advisors take ownership of the client experience in the service department, acting as the customer’s primary point of contact, and helping them understand their vehicle’s maintenance needs. This is a collaborative role, working closely with customers and technicians, and reports to the Service Director.

What We Offer:

  • Attractive commission pay plan that offers uncapped earning potential
  • Work-life balance with a 5-day workweek
  • Company culture that reinforces professional development and training opportunities
  • Become a valued member of a supportive team
  • Affordable medical, dental and vision insurance
  • Life insurance and disability coverage options
  • Paid time off and holiday pay
  • Company contributions into a 401(k) retirement plan
  • Employee/family discounts on vehicle purchases and service
  • Employee assistance program, volunteer opportunities and more
     

Core Responsibilities:

  • Greet clients as they arrive in the service drive and confirm scheduled services, notate any vehicle concerns the customer has, and write work orders
  • Advise customers of necessary service and technician recommendations, provide estimates for repairs, obtain customer authorizations and collect payments
  • Prioritize required services and monitor the progress of vehicle repair throughout the day, keeping  customers informed on completion times, service expenses, and possible changes
  • Foster customer loyalty through outstanding customer service and rapport

Desired Qualifications and Experience:

  • A minimum of 1 year of sales or service advisor experience at a high line dealership
  • A track record of providing exceptional customer service
  • Excellent interpersonal skills and the ability to work as part of a collaborative team
  • Strong time management and organizational skills
  • Intrinsically motivated to achieve personal and dealership goals
  • Must have a valid driver’s license and clean driving record
  • Must pass a pre-employment background check and drug screening

Hours and Work Environment

The Service Department is open Monday – Friday 7am – 6pm and Saturday 8am – 5pm. We ask that all candidates have flexible availability to work any of these days and times. Our Service team enjoys a positive, productive team-oriented environment, and a climate-controlled shop.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone or email with next steps. If you aren’t selected for the next steps, don’t be discouraged We’re always looking for new talent, so keep an eye out for the next job posting that meets your skill set.

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