Current jobs related to Customer Experience Representative - Centennial - Delta Dental

  • Customer Experience Representative

    3 days ago

    Centennial, Colorado, United States Kelly Burns - State Farm Agent Full time

    As a key member of our dynamic team at Kelly Burns - State Farm Agent, you will play a vital role in delivering exceptional customer experiences. Your responsibilities will include:Engaging with customers through various channels to provide friendly and efficient assistance with policy inquiries, updates, and claims.Utilizing digital tools and platforms to...

  • Customer Service Representative

    2 weeks ago

    Centennial, Colorado, United States Kelly Burns - State Farm Agent Full time

    Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agency, you will play a vital role in building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business...

  • Customer Service Representative

    4 weeks ago

    Centennial, Colorado, United States Kelly Burns - State Farm Agent Full time

    Join Our Team as a Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and helping them...

  • Customer Service Representative

    4 weeks ago

    Centennial, Colorado, United States Groove Ford Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Groove Auto. As a key member of our Service Business Development Center, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and ensuring...

  • Customer Service Representative

    4 weeks ago

    Centennial, Colorado, United States Groove Auto Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Groove Auto. As a key member of our Service Business Development Center, you will play a vital role in providing exceptional customer service and building strong relationships with our clients.Key...

  • Customer Service Representative

    2 weeks ago

    Centennial, Colorado, United States Groove Ford Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our Service Business Development Center team at Groove Auto. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering incoming calls, and...

  • Customer Service Representative

    3 weeks ago

    Centennial, Colorado, United States Express Employment Professionals Defunct Full time

    Job Title:Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Express Employment Professionals. As a key member of our dispatch team, you will provide exceptional customer service and support to drivers, sub-haulers, clients, customers, and business partners.Key Responsibilities:•...

  • Customer Service Representative

    3 days ago

    Centennial, Colorado, United States Farmers Insurance Full time

    Customer Service RepresentativeAt Farmers Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for answering phones, servicing existing clients, and cross-selling other insurance products. You will also work with alerts to notify us of client payments,...

  • Customer Service Representative

    1 week ago

    Centennial, Colorado, United States Sherwin-Williams Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about our products, and recommending the right...

  • Customer Service Representative

    4 weeks ago

    Centennial, Colorado, United States The Fix-It Group Full time

    Customer Service RepresentativeAt The Fix-It Group, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Answer inbound calls from...

  • Customer Service Representative

    4 weeks ago

    Centennial, Colorado, United States Groove Ford Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our Service Department as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and ensuring their vehicles are...

  • Customer Service Representative

    2 weeks ago

    Centennial, Colorado, United States Farmers Insurance Full time

    Farmers Insurance Job Description **Job Title:** Cust Service Rep **Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. **Key Responsibilities:** * Answer phone calls and respond to customer inquiries in a timely and professional manner * Provide exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Centennial, Colorado, United States EchoPark Automotive Full time

    Join EchoPark Automotive as a Customer Service Representative and play a vital role in delivering exceptional guest experiences at our Centennial, CO store. As a Document Specialist, you will be responsible for ensuring the smooth and accurate execution of the financial documentation process.Key Responsibilities:Assist with the final steps of the purchase...

  • Customer Service Representative

    2 weeks ago

    Centennial, Colorado, United States Wal-Mart Stores , Inc. Full time

    Job SummaryAs a Customer Service Representative at Walmart, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our company, and your role will be to make every customer feel valued and appreciated.Key ResponsibilitiesAnswer customer questions and provide...

  • Customer Service Representative

    1 week ago

    Centennial, Colorado, United States Fix-It 247 Full time

    We are seeking a skilled Customer Service Representative to join our team at 888 Heating. As a critical member of our team, you will be responsible for providing top-notch service to our customers.The ideal candidate will have excellent communication skills, be able to multitask, and prioritize tasks effectively. You will be responsible for answering...

  • Customer Success Representative

    1 week ago

    Centennial, United States Holmes Farmers Insurance Full time

    Job Overview:Our office is expanding, and we are looking to hire the right individual to join our team in providing outstanding customer service. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products,...

  • Customer Success Representative

    2 weeks ago

    Centennial, United States Holmes Farmers Insurance Full time

    Job OverviewOur office is expanding and we are looking to hire the right individual to join our team in providing outstanding customer service. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products,...

  • Customer Success Representative

    1 week ago

    Centennial, United States Holmes Farmers Insurance Full time

    Job OverviewOur office is expanding and we are looking to hire the right individual to join our team in providing outstanding customer service. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products,...

  • Customer Service Representative

    4 days ago

    Centennial, Colorado, United States Fix-It 247 Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at 888 Heating. As a key member of our team, you will be responsible for providing top-notch service to our customers.Key ResponsibilitiesAnswer inbound calls from prospective and current customersSchedule appointments and make outbound calls to existing customers to...

  • Customer Service Representative

    4 weeks ago

    Centennial, Colorado, United States Groove Auto Full time

    Job OverviewGroove Auto is seeking a highly motivated and customer-focused Customer Service Representative to join our Service Business Development Center (BDC) team. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and ensuring their vehicles are back on the...

Customer Experience Representative

2 months ago

Centennial, United States Delta Dental Full time
Compensation: This is a non-exempt position with a range of $20.60-$27.20 per hour.

Training & Working Hours: Training is in-office five days a week for six weeks. Hybrid work is available approximately 30 days after training if performance metrics are met.

Training work hours are 8:00am-4:30pm Monday-Friday.

Post training hours are 8:30am-5:00pm Monday-Friday.

Qualifications:

Education and Experience:
  • Requires a high school diploma or equivalent.
  • Prior dental office experience and/or dental medical insurance experience is preferred.
Skills and Abilities:
  • Proficient computer skills and data entry skills.
  • Comfortable with current technology with ability to navigate multiple screens, use Teams and/or Zoom, etc.
  • Solid customer service, problem solving, and conflict resolution skills.
  • Research skills and attention to detail.
  • Advanced written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel and members.
Essential Functions:
  • Responsible for responding to a high volume of inbound calls from dental offices (dentists and office staff), members, group administrators, etc.
  • Interfaces and communicates with internal customers such as Group Administration, Individual Administration, Electronic Eligibility, Client Services, etc.
  • Effectively and patiently listens to questions and concerns provided to them and responds in a timely and accurate manner.
  • Adheres to call audit guidelines and principles and achieves operational expectations specific to Availability, Call Quality with emphasis on Average Call Handle Time and other defined individual and departmental metrics.
  • Documents and maintains systematic records of calls, documenting them clearly and concisely to ensure effective interpretation by any internal team member.
  • Escalates calls as appropriate following internal guidelines and processes.
  • Responsible for researching issues in order to respond appropriately and accurately to claims related questions.
  • Accountable for following all Federal, State, Compliance and HIPAA guidelines.
  • May be called upon to assist other departments on a short term (30-60 days) basis.
  • Other duties and projects as requested/assigned.
Working Conditions:
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
  • Ability to perform the essential functions of the job with or without a reasonable accommodation.
  • No physical effort beyond that is typically required in a normal office environment.
  • Regular exposure to a computer screen.
  • This position is a hybrid role that requires two to three days in the office based upon the needs of the organization.
Benefits:

Delta Dental of Colorado offers a comprehensive compensation and benefits package. Some of the highlights from our benefits package include:
  • Generous PTO
  • 11 paid holidays
  • 6 paid illness days
  • Three affordable medical health plans
  • Fantastic dental insurance plan
  • Vision and hearing plan
  • 401(k) match with immediate vesting
  • Supplemental retirement savings plan
  • Company-paid life insurance, short-term disability, and long-term disability policies
  • Wellness program
  • Tuition reimbursement
  • ECO Passes for team members (we are near a light rail station)
  • Paid volunteer time off


Compensation: This is a non-exempt position with a range of $20.60-$27.20 per hour.

Training & Working Hours: Training is in-office five days a week for six weeks. Hybrid work is available approximately 30 days after training if performance metrics are met.

Training work hours are 8:00am-4:30pm Monday-Friday.

Post training hours are 8:30am-5:00pm Monday-Friday.

Posting Close Date: 8/14/24

Delta Dental of Colorado is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.