Field Support Specialist

1 week ago

West Columbia, United States World Finance Full time

Join our team as a Field Support Specialist where you will have the opportunity to change the lives of our customers and make an impact on the company

This role is perfect for individuals who excel in customer service, possess strong communication skills, thrive in a fast-paced environment, and is willing to commute as needed. As a Field Support Specialist, no two days will look the same. You will be responsible for providing exceptional customer service while handling various financial tasks like making collection calls, taking loan applications to determine credit eligibility, closing loans, cash handling, preparing taxes and other administrative duties as needed.

As a Field Support Specialist, you will:

  • Work in our centralized branch location to complete onboarding and a 5 - week training program
  • Handle inbound and outbound calls for multiple locations, and support the branch's operations
  • Once training is complete, you will be assigned to a nearby branch permanently and transition to the role of Financial Services Representative where you will focus solely on branch operations
Essential Duties and Responsibilities:
  • Assist with loan applications and handle inbound and outbound calls
  • Provides excellent customer service by assisting customers on the phone and in the office with:
    • Questions
    • Concerns
    • Product availability and knowledge of the product
  • Services past due accounts per Company policies, including:
    • Completing call route daily
    • Performing skip-tracing on select accounts
  • Updates information at each customer contact, including:
    • Update the borrower's record
    • Service loans (renewal, referral, increase, etc.)
    • Promote all products available including tax preparation
  • Takes loan application and processes for approval/denial
  • Posts payments (cash, money order, check, debit card, inter-branch)
  • Prepares loan documents and executes loan closing on current renewal loans
  • Balances assigned cash drawer daily
  • Prepares and completes the daily branch bank deposit
  • Transports money (operating cash, interim deposits, daily deposits) to and from the bank
  • Maintains daily delinquency reports
  • Completes weekly progress reports
  • Assists with making and understanding monthly/yearly branch operating standards
  • Maintains an organized, clean, and professional work environment
  • Completes the 5 - week training period and any additional assigned training requirements
  • Other duties include but are not limited to:
    • Call approved and unmade applications to book the loan
    • Follow the Former Borrower paid out program daily
    • Send complete and accurate credit denial letters within 30 days from the date of application
    • Disburse branch expenses as instructed by Branch Manager
Qualifications:
  • Must have a valid driver's license, not in jeopardy of suspension
  • Have access to a dependable vehicle and the vehicle must have vehicle insurance
Education and/or Experience:
  • High school diploma/ GED or equivalent work experience
  • Must have the ability to obtain licensing to sell insurance products
  • Must be able to demonstrate self-confidence and organizational skills
  • Must be able to work well with a team and be able to communicate effectively with colleagues and customers
  • To perform this job successfully, an Associate must have basic computer skills
Physical Demands for working in an office environment:
  • Required to sit for extended periods of time
  • Occasionally may have to kneel, stoop, or bend for approximately 25% of the time
  • Occasionally may be required to perform light lifting
  • Occasionally may travel by car from location to location
Work Environment:
  • Office environment.
  • Occasional travel may be required.


This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

  • Field Support Specialist

    1 week ago

    West Columbia, United States World Finance Full time

    Join our team as a Field Support Specialist where you will have the opportunity to change the lives of our customers and make an impact on the company! This role is perfect for individuals who excel in customer service, possess strong communication skills, thrive in a fast-paced environment, and is willing to commute as needed. As a Field Support...

  • IT Field Support Technician_Columbia

    1 month ago

    West Columbia, United States Red Knight Solutions, LLC Part time

    Job DescriptionJob DescriptionOur mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery...

  • IT Field Support Technician_Columbia

    1 week ago

    West Columbia, United States Red Knight Solutions, LLC Full time

    Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory...

  • Field Support Specialist

    2 weeks ago

    Columbia, South Carolina, United States World Finance Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Field Support Specialist to join our team at World Finance. As a Field Support Specialist, you will play a critical role in providing exceptional customer service and supporting the operations of our branches.Key ResponsibilitiesAssist with loan applications and handle inbound and outbound...

  • Field Support Specialist

    1 month ago

    Columbia, United States World Finance Full time

    Join our team as a Field Support Specialist where you will have the opportunity to change the lives of our customers and make an impact on the company! This role is perfect for individuals who excel in customer service, possess strong communication skills, thrive in a fast-paced environment, and is willing to commute as needed. As a Field Support...

  • IT Field Support Specialist

    7 days ago

    Columbia, South Carolina, United States American Telephone and Telegraph Company Full time

    Job SummaryWe are seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.Key ResponsibilitiesConduct site surveys to assess and document...

  • Field Support Specialist

    1 month ago

    Columbia, United States Pure Property Management Full time

    PURE Property Management is looking for a Field Support Specialist! Come join our team! PURE Property Management offers a comprehensive package of benefits such as: Healthcare coverage, a 401K plan with a 4% instantly vested match, health savings accounts for eligible plans, generous vacation and sick time, dental and vision plans, life, and...

  • IT Field Support Specialist I

    1 week ago

    West Columbia, United States FiveTwelve, LLC Full time

    FiveTwelve, LLC | Full time **IT Field Support Specialist I -PIPELINE** Columbia, United States | Posted on 03/02/2022 {{getI18n("zr.cw.refertofrnd")}} {{getI18n('zr.careers.publicpage.meta.viewapplication')}} {{getI18n(data[0].applynow)}} **Job Description** he Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer...

  • IT Field Support Specialist HT1.5

    1 week ago

    Columbia, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • IT Field Support Specialist HT1

    1 month ago

    Columbia, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • IT Field Support Specialist-HT1

    1 month ago

    Columbia, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • IT Field Support Specialist HT1.5

    1 month ago

    Columbia, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • IT Field Support Specialist

    4 months ago

    Columbia, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • IT Support Specialist

    2 weeks ago

    Columbia, South Carolina, United States Red Knight Solutions, LLC Full time

    Field Specialist Job DescriptionWe are seeking a skilled Field Specialist to join our Infrastructure Delivery team at Red Knight Solutions, LLC.As a Field Specialist, you will be responsible for providing hardware-focused, break fix services and solutions on various client products. This role requires the ability to perform basic and moderately complex...

  • Customer Support Specialist

    3 weeks ago

    West Columbia, South Carolina, United States Land Intelligence, Inc. Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Land Intelligence, Inc. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work with a dynamic team and make a real...

  • IT Support Specialist

    4 days ago

    Columbia, Maryland, United States AT&T Full time

    Job Title: IT Field Support SpecialistAT&T is seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our IT team, you will be responsible for providing technical support and maintenance for our end-user community.Job Summary:The IT Field Support Specialist will be responsible for conducting site surveys, assessing and...

  • IT Support Specialist

    1 week ago

    Columbia, South Carolina, United States AlienVault Full time

    Job Title: IT Field Support SpecialistAT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values...

  • IT Support Specialist

    1 week ago

    Columbia, South Carolina, United States American Telephone and Telegraph Company Full time

    Job SummaryWe are seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems, networks, and peripherals.Key ResponsibilitiesConduct site surveys and assess current site configurations and user requirementsAnalyze...

  • Field Engineer 4

    3 weeks ago

    West Boylston, Massachusetts, United States ThreePDS Inc. Full time

    Job Summary:We are seeking a highly skilled Field Engineer 4 to join our team at ThreePDS Inc. as a Technical Support Specialist. As a Field Engineer 4, you will work in a highly directed environment, providing technical support and repair services for PC hardware and software issues.Key Responsibilities:Provide technical support and repair services for PC...

  • Veterinary Cardiac Specialist

    1 month ago

    Columbia, Maryland, United States CVCA Columbia - Cardiology Specialist Full time

    About CVCA Columbia - Cardiology SpecialistWe are a leading provider of veterinary cardiac care, dedicated to delivering exceptional patient experiences and fostering a collaborative work environment.Job SummaryWe are seeking a highly skilled and compassionate Veterinary Cardiac Specialist to join our team. As a key member of our cardiac care team, you will...