Field Support Specialist

3 months ago

Columbia, United States World Finance Full time

Join our team as a Field Support Specialist where you will have the opportunity to change the lives of our customers and make an impact on the company

This role is perfect for individuals who excel in customer service, possess strong communication skills, thrive in a fast-paced environment, and is willing to commute as needed. As a Field Support Specialist, no two days will look the same. You will be responsible for providing exceptional customer service while handling various financial tasks like making collection calls, taking loan applications to determine credit eligibility, closing loans, cash handling, preparing taxes and other administrative duties as needed.

As a Field Support Specialist, you will:

  • Work in our centralized branch location to complete onboarding and a 5 - week training program
  • Handle inbound and outbound calls for multiple locations, and support the branch's operations
  • Once training is complete, you will be assigned to a nearby branch permanently and transition to the role of Financial Services Representative where you will focus solely on branch operations
Essential Duties and Responsibilities:
  • Assist with loan applications and handle inbound and outbound calls
  • Provides excellent customer service by assisting customers on the phone and in the office with:
    • Questions
    • Concerns
    • Product availability and knowledge of the product
  • Services past due accounts per Company policies, including:
    • Completing call route daily
    • Performing skip-tracing on select accounts
  • Updates information at each customer contact, including:
    • Update the borrower's record
    • Service loans (renewal, referral, increase, etc.)
    • Promote all products available including tax preparation
  • Takes loan application and processes for approval/denial
  • Posts payments (cash, money order, check, debit card, inter-branch)
  • Prepares loan documents and executes loan closing on current renewal loans
  • Balances assigned cash drawer daily
  • Prepares and completes the daily branch bank deposit
  • Transports money (operating cash, interim deposits, daily deposits) to and from the bank
  • Maintains daily delinquency reports
  • Completes weekly progress reports
  • Assists with making and understanding monthly/yearly branch operating standards
  • Maintains an organized, clean, and professional work environment
  • Completes the 5 - week training period and any additional assigned training requirements
  • Other duties include but are not limited to:
    • Call approved and unmade applications to book the loan
    • Follow the Former Borrower paid out program daily
    • Send complete and accurate credit denial letters within 30 days from the date of application
    • Disburse branch expenses as instructed by Branch Manager
Qualifications:
  • Must have a valid driver's license, not in jeopardy of suspension
  • Have access to a dependable vehicle and the vehicle must have vehicle insurance
Education and/or Experience:
  • High school diploma/ GED or equivalent work experience
  • Must have the ability to obtain licensing to sell insurance products
  • Must be able to demonstrate self-confidence and organizational skills
  • Must be able to work well with a team and be able to communicate effectively with colleagues and customers
  • To perform this job successfully, an Associate must have basic computer skills
Physical Demands for working in an office environment:
  • Required to sit for extended periods of time
  • Occasionally may have to kneel, stoop, or bend for approximately 25% of the time
  • Occasionally may be required to perform light lifting
  • Occasionally may travel by car from location to location
Work Environment:
  • Office environment.
  • Occasional travel may be required.


This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

  • Field Operations Specialist

    4 weeks ago

    Columbia, Tennessee, United States Spectrum Full time

    Field Operations Specialist**Job Description**At Spectrum, we're driven to deliver exceptional service to our customers. As a Field Operations Specialist, you'll play a crucial role in ensuring the highest quality service across our vast 41-state footprint. With nearly 32 million customers relying on us, every interaction matters.**Salary Estimate:** $55,000...

  • Field Service Automation Specialist

    4 weeks ago

    Columbia, Maryland, United States ProAutomated Inc. Full time

    Job SummaryProAutomated Inc. is seeking a skilled Field Service Automation Specialist to join our team. As a Field Service Automation Specialist, you will travel to various locations and work on hands-on projects, from programming to troubleshooting cutting-edge innovative automation equipment.Key ResponsibilitiesInstall and calibrate systems with precision,...

  • Mental Health Case Manager Community Support Specialist

    4 weeks ago

    Columbia, Missouri, United States NEW HORIZONS COMMUNITY SUPPORT SERVICES Full time

    New Horizons Community Support Services, Inc. is a renowned organization dedicated to providing exceptional care to adults with behavioral health diagnoses. With over 40 years of experience and certifications from the Missouri Department of Mental Health and CARF accreditation, we strive to create a dynamic and inclusive environment where everyone can...

  • Workstation Support Specialist

    4 weeks ago

    Columbia, South Carolina, United States Spectraforce Technologies Full time

    Job Title: Workstation Support SpecialistJob Summary: We are seeking a highly skilled Workstation Support Specialist to join our team at Spectraforce Technologies. As a key member of our Workstation Support Central Deployment team, you will be responsible for building, backing up data, installing software, and deploying new workstations to users in our...

  • Field Sales Specialist

    1 month ago

    Columbia, Maryland, United States Waters Full time

    Job Title: Field Sales Specialist - PFAS SolutionsWaters Corporation is seeking a highly motivated and experienced Field Sales Specialist to join our team. As a key member of our sales team, you will be responsible for driving sales growth and developing strategic relationships with key customers in the PFAS analysis market.Responsibilities:Develop and...

  • Field Development Specialist

    4 weeks ago

    Columbia, Tennessee, United States Youth Villages Full time

    Youth Villages is a national leader in implementing research-based treatment philosophies in children's mental and behavioral health.Our commitment to helping troubled children and their families spans over 35 years, offering a comprehensive range of programs and services.As a Field Development Specialist, you will work with foster care children to discuss...

  • Support Specialist

    1 week ago

    Columbia, United States Novocure Inc Full time

    Description: JOB SUMMARY:TheDevice Support Specialist (DSS)are patient educators responsible for supporting commercial oncology patients utilizing the Tumor Treating Fields (TTFields) device by performing patient visits in patient homes and/or at other sites. The DSS may also be required to assist with clinical trial oncology...

  • Technical Support Specialist

    1 month ago

    Columbia, South Carolina, United States Novatech Inc. Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Novatech Inc. The ideal candidate will have excellent technical knowledge and communication skills to provide top-notch support to our Managed IT clients.Key Responsibilities:Provide direct user support for Managed IT clients...

  • Traveling Field Operations Specialist

    4 weeks ago

    Columbia, South Carolina, United States State of South Carolina Full time

    Job Summary: We are seeking a highly motivated and experienced Traveling Field Operations Specialist to join our team at the State of South Carolina. As a key member of our Vocational Rehabilitation Department, you will be responsible for providing job readiness training to consumers, developing and improving job-relevant skills and behaviors, and ensuring...

  • IT Support Specialist

    1 month ago

    Columbia, United States GP Strategies Full time

    GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...

  • IT Support Specialist

    1 month ago

    Columbia, South Carolina, United States GP Strategies Full time

    GP Strategies Corporation is a leading provider of innovative consulting, learning services, and talent technology solutions. Our mission is to help organizations transform through their people and achieve meaningful change.We are seeking a skilled IT Support Specialist to join our team in Columbia, MD. As a key member of our IT team, you will be responsible...

  • Community Support Specialist

    2 weeks ago

    Columbia, United States Chestnut Health Systems Full time

    Overview We are looking for someone dedicated and caring to join our team as a Community Support Specialist. In this role, you will play a vital part in providing support and advocacy to individuals accessing mental health services. We want someone who believes in helping others through support, education, and encouragement, and who can build good...

  • Information Technology Support Specialist

    1 month ago

    Columbia, United States Niche Polymer LLC Full time

    DescriptionWe are seeking an experienced Senior IT Support Specialist to join our team. As a Senior IT Support Specialist, you will play a crucial role in maintaining and supporting our organization's computer systems and networks. Your expertise will ensure that our employees have seamless access to technological resources and resolve any technical issues...

  • Information Technology Support Specialist

    4 weeks ago

    columbia, United States Niche Polymer LLC Full time

    DescriptionWe are seeking an experienced Senior IT Support Specialist to join our team. As a Senior IT Support Specialist, you will play a crucial role in maintaining and supporting our organization's computer systems and networks. Your expertise will ensure that our employees have seamless access to technological resources and resolve any technical issues...

  • Information Technology Support Specialist

    1 month ago

    columbia, United States Niche Polymer LLC Full time

    DescriptionWe are seeking an experienced Senior IT Support Specialist to join our team. As a Senior IT Support Specialist, you will play a crucial role in maintaining and supporting our organization's computer systems and networks. Your expertise will ensure that our employees have seamless access to technological resources and resolve any technical issues...

  • Project Support Specialist

    4 weeks ago

    Columbia, South Carolina, United States ANR Group Inc Full time

    Job SummaryANR Group Inc is seeking a highly skilled Project Support Specialist to join their team. The successful candidate will be responsible for providing administrative support to project managers, including the development and maintenance of project SharePoint sites, document management, and user training.Key Responsibilities Assist project managers...

  • Project Support Specialist

    4 weeks ago

    Columbia, South Carolina, United States ACS Professional Staffing Full time

    Job Summary:We are seeking a highly skilled Project Support Specialist to join our team at ACS Professional Staffing. As a key member of our team, you will be responsible for providing administrative support to project managers and ensuring the smooth operation of our projects.Key Responsibilities:Assist project managers with the development and maintenance...

  • Legal Support Specialist

    4 weeks ago

    Columbia, Missouri, United States Find Great People | FGP Full time

    Legal Support Specialist Needed at Find Great People | FGPJob Summary:We are seeking a highly organized and detail-oriented Legal Support Specialist to join our team at Find Great People | FGP. As a Legal Support Specialist, you will provide administrative support to our attorneys, ensuring the smooth operation of our law firm.Responsibilities:Coordinate...

  • IT Support Specialist

    4 days ago

    Columbia, United States PingWind Inc Full time

    Location: Ft. Jackson, Columbia SC Required Clearance: Unclassified Certifications: Any ONE CompTIA certification: A+, Network +, Security+ or higher is acceptable Required Education: High School Required Experience: Minimum three (3) years of Helpdesk/IT experience Position Description: PingWind is seeking an IT support specialist to work on a...

  • Physician Support Specialist

    3 weeks ago

    Columbia, Missouri, United States Columbia Orthopaedic Group Full time

    Columbia Orthopaedic GroupPhysician Support Staff Job DescriptionWe are seeking a dedicated and organized Physician Support Staff member to support our healthcare team in delivering high-quality patient care.The ideal candidate will provide crucial support to physicians and other healthcare professionals, assisting with administrative duties, patient...