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Hospitality Operations Manager

1 month ago

Kansas City, United States Sporting Kansas City Full time
Job Description Summary
Sporting Kansas City is looking for a dedicated, hard-working, and innovative individual who is interested in an opportunity to work for the Hospitality divisions of the Club. The Sporting Kansas City Hospitality Operations Manager acts as the primary support for match day, catering, events, and culinary functions. Additionally, the Hospitality Operations Manager is an interdepartmental liaison, facilitating communication between the teams. Job functions are split between match day and events depending on the flow of business, under the direction of the Director of Premium.

The position is to be a key contributor to the Hospitality team, while ensuring all work is consistent with the Sporting KC brand purpose: "We create memories through personalized experiences with our Club." Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates. All associates are expected to positively collaborate with individuals of diverse backgrounds. All talented individuals looking for a challenge are encouraged to apply.

Job Description

Essential Functions

  • Must maintain a friendly, positive attitude and above all maintain a professional demeanor.
  • Responsible for recruiting and developing all F&B premium services staff, including suite attendants, premium bartenders, runners, etc.
  • Corresponding with suite holders communicating menu changes/updates, special orders & events, filing billing & orders.
  • Coordinate specifics in Banquet Event Orders to set up team.
  • Manage set up and tear down of off-site and in-house events, match day events, tailgates, and game drops.
  • Procure event rentals from details in Banquet Event Orders, as the primary point of contact between hospitality and all rental companies
  • Manage and Schedule set up team.
  • Assist in the training of hospitality associates to ensure events are executed at the highest level of excellence possible.
  • Manage inventory of smallware's.
  • Perform other related tasks as assigned by the Director of Premium, Hospitality Operations.
  • Shows flexibility by rotating to other service locations in premium department when necessary.
  • Promote the importance of sustainability.
  • Enforce all liquor laws and abide by County and State Health/Sanitation as well as Sporting KC standards.
  • Creating requisitions for all the premium spaces (matchdays) & warehouse.


Match Day Responsibilities
  • Full-time associates act as representatives of Sporting Kansas City at all home matches, engaging with guests and working to create Magic Moments for all fans.
  • Oversee match day catering drops and assigned all-inclusive spaces if no outside events are scheduled.
  • Schedule and coordinate food deliveries and transportation.
  • Attending all Sporting Kansas City home matches.
  • Perform all other duties as assigned, to ensure workload coverage.
  • Serves as a liaison with other event staff affecting the premium levels, including security, maintenance, event services, and guest services departments.
  • Suite administration, obtaining all CC authorization forms for the season, communicate par processes to suite holders & obtain par levels, communicate par levels with prep staff for stocking, communicate all deadlines to suites for upcoming matches/special events, assist suites with ordering when necessary as well as placing any all-inclusive orders or visiting team suite orders.
  • Work with Premium Operations Manager & Purchasing Manager on any special request for suite holders.
  • Close out all suite orders at the end of each match and charge the credit cards accordingly. Charge all auto-gratuities.
  • Download all receipts and send them to suite holders within two business days of each match.
  • Supervise operations of Audi Level, Argyle Suite, Victory Suite and Executive Level in coordination with Premium Operations Manager and Director of Premium.
  • Conduct pre-shift meetings for staff, assist with any needs during operation. This includes all buffets, bars and suites on both levels.
  • Ensure all spaces are clean and broken down according to pristine standards, removing any linens or trash.
  • Return all paperwork to Premium Operations Manager.


Private Events Responsibilities
  • Writing/creating product requisitions for all events in conjunction with the Catering Operations Manage & Director of Premium.
  • Deliver and email requisitions to Warehouse Manager or Warehouse team.
  • Creating BEO packets to be completed by supervisors.
  • Coordinate pick up for all product requisitions with supervisors
  • Ensure bar setup is scheduled.
  • Pull and/or create menu cards for all events.
  • Coordinate task list with prep supervisors/prep team
Personal Attributes
  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Excel working in a team-first environment, demonstrating strong leadership skills and motivational, positive attitude.
  • Creative, informed, and approachable regarding new ideas and concepts.
  • Portrays an image of professionalism, class, and sophistication.
  • Exceptional time-management skills and ability to meet set deadlines.
  • Must be able to work in a team environment.
  • Strong attention to detail.
  • Ability to stay calm under stressful situations.
  • Positive attitude and great work ethic practices to attain maintain operating efficiency while ensuring adherence to established guest satisfaction criteria.
  • Motivated self-starter and able to problem solve.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Charismatic, outgoing, and vibrant personality.
  • Ability to work well under pressure and in a fast-paced environment.
  • Strong work ethic and solution-oriented thinking in a fast-paced environment.
  • High level of energy and commitment.


Skills and Experience
  • Associates or Undergraduate level degree with an emphasis in hospitality, events, or catering.
  • Two (2) to three (3) years' experience in a management position in the hospitality or food service industry.
  • Strong knowledge of effective food service techniques.
  • Possesses cutting edge food & beverage knowledge for operating a high-end business.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Calendar.
  • Strong knowledge and passion of the Kansas City market and local community.
  • Fluency to speak, read, and write in the English language.
  • Spanish fluency preferred, but not required.
  • Strong commitment to delivering a high level of standards and training the staff to operate in the same manner.
  • Guest service oriented.
  • Proficient in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Calendar.
Physical Abilities

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • Required to sit, stand, and walk.
  • Use hands operate and feel objects, tools, or controls.
  • Reach with hands and arms.
  • Required to talk and listen consistently.
  • Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
  • Associates may be required to travel.
  • Ability to work non-traditional hours and game days, including evenings, weekends, and holidays as necessary.