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Assistant Store Manager I

2 months ago

San Jose, United States Tapestry, Inc. Full time
Assistant Store Manager I

Coach

Gilroy, CA, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Assistant Store Manager Job Description

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.

Responsibilities

SALES:

  1. Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
  2. Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
  3. Productivity Management: holds the management team accountable for personal productivity and management contribution.
  4. Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
  5. Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics.
  6. Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
  7. Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).
  8. Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
  9. Develop team to build long-term relationships with customers to drive business.
  10. Takes initiative; has a high level of ownership and accountability for results of self and others.
  11. Works directly with the Store/District Manager to protect and drive the needs of the business.
  12. Ensures all daily tasks are completed without negatively impacting service of Coach standards.
  13. Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate.
  14. Builds trusting relationships with peers and team; acts as advocate for the Brand.
  15. Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance.
  16. Delegates and empowers others.
  17. Creates enthusiasm and positivity for a shared vision and mission.
  18. Recognizes and values individual performance.

OPERATIONS:

  1. Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager.
  2. Resolves performance problems using appropriate communication, coaching and counseling techniques.
  3. Adheres to all retail policies and procedures including POS and Operations.
  4. Leverages/understands Coach’s tools and technology to support Service and Operations of store.
  5. Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench.
  6. Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
  7. Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising).
  8. Interacts and communicates with Lead Supervisor and Store Manager.
  9. Maintains interior and exterior upkeep of the building with partnership from the corporate office; communicating needs to ensure aesthetic and safety requirements are met.
  10. Adheres to all retail policies and procedures including POS and Operations.
  11. Leverages and understands Coach’s tools and technology to support Service and Operations of store.
Competencies Required
  1. Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
  2. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind.
  3. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions.
  4. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization.
  5. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change.
  6. Perseverance: Pursues everything with energy, drive and a need to finish.
  7. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably.
  8. Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
  9. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team.
  10. Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others.
Additional Requirements

Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.


Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.


Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segment: Brand Ambassador, Retail Manager, Retail Operations, Store Manager, Outside Sales, Marketing, Retail, Sales

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