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Customer Service Representative I

2 months ago

Addison, United States Horace Mann Full time
Description

Horace Mann is hiring Customer Service Representatives in our Addison, Tx office. The Customer Service Representative is responsible for answering incoming customer calls, while delivering Distinctive customer service to our educators. This position is Monday - Friday and you must be able to work between 8 am and 6 pm central time. This position will become hybrid after 4 -6 months which means at least 3 days at home and 2 days in the office.

Responsibilities:
  • Answer incoming calls in the Customer Service queue.
  • Resolve customer service issues on an as needed basis.
  • Record each contact into Genesys for tracking purposes and monitor resolution.
  • Collaborate with other departments to assist customers and resolve issues.
  • Maintain 90% quality and schedule adherence.
  • Once proficiency in Customer Service is demonstrated, may begin training on Agent Support.
Requirements:
  • Must have H.S. Diploma or GED equivalent, required
  • 6-12 months of customer service experience, required
  • Two or more years customer service call center experience, preferred.
  • Be flexible to work between the hours of 8 am - 6 pm central.
  • Ability to multitask and prioritize.
  • Computer skills and working knowledge of Microsoft Suite.


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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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