Operational Technology Business Analyst

1 month ago


new york city, United States Insight Global Full time

Responsibilities:


  • Analyze technical incidents related to Operational Technology systems, utilizing diagnostic tools and procedures to identify root causes.
  • Document technical issues, resolutions, and procedures clearly and concisely for future reference and knowledge sharing.
  • Escalate complex issues to senior analysts for further investigation and resolution.
  • Assist senior analysts with ongoing projects related to OT system optimization and maintenance.
  • Stay up-to-date on industry best practices and emerging technologies within the OT domain.
  • Participate in training programs to develop your technical skills and knowledge.


Qualifications:


  • 3+ years of experience as Business Analyst or Technical Analyst
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Familiarity with basic IT troubleshooting methodologies.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • A keen eye for detail and a strong commitment to accuracy.
  • A willingness to learn and adapt to new technologies.



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