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Business Operations IT Analyst

1 month ago

New York, New York, United States NeuGroup Full time
Job Summary

We are seeking a highly skilled IT Analyst to join our Business Operations team at NeuGroup. The successful candidate will be responsible for analyzing, implementing, and maintaining IT processes and systems that support and enhance business operations.

Key Responsibilities
  • Ensure high data quality through governance practices, regular analysis, and setting preventive measures.
  • Evaluate, implement, maintain, and improve IT systems to enhance business operations.
  • Monitor and manage IT infrastructure to ensure optimal performance, including server security and domain management.
  • Develop dashboards and visualizations to provide actionable insights for data-driven decisions.
  • Lead strategic IT projects with a focus on long-term improvements.
  • Negotiate with vendors, manage IT expenses, and make informed build vs. buy decisions.
  • Enforce security protocols and ensure reliable data backups, including anti-spam/phish measures, multi-factor authentication, and system reliability.
  • Develop and monitor preventative measures; work with SaaS providers to troubleshoot issues and outages impacting our platform.
  • Manage and improve the company's knowledge base, ensuring it is accessible and inclusive.
  • Occasionally build and maintain API integrations between IT systems to ensure seamless data flow and functionality.
Requirements
  • Bachelor's degree in Information Technology, Business Administration, or a related field.
  • Proven experience as an IT Analyst or similar role within business operations.
  • Strong understanding of IT systems, business processes, and data analysis, specifically Salesforce.
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to work collaboratively across teams and with various stakeholders.
Benefits
  • A dynamic work environment that fosters innovation and collaboration.
  • Opportunities for professional development and career advancement.
  • Competitive salary and benefits package.