Business Analyst
3 days ago
We are seeking a highly skilled Business Analyst to join our team at UNICEF. As a Business Analyst, you will play a critical role in identifying, proposing, and developing IT business demands and strategic investments, as well as executing ICT projects for the cluster.
Key Responsibilities:- Identification and analysis of ICT business demands and objectives
- Serve as a liaison between the cluster and ICT Solutions Center
- Work with business counterparts to design, establish, deliver training to users, and maintain sustainable user training program
- Business process design, service management, and support
- Advocacy
- Education: An Advanced University Degree (Master's Degree or equivalent) in management information systems, computer science, business administration, information technology management, or other related social science field
- Work Experience: At least 5 years of relevant work experience in information management technology in a large international organization and/or corporation
- General skills and experience
- Work experience in one of the following areas: Web/Mobile solutions, Data management and Business intelligence solutions; Customer relationship management solutions; customer support technologies, Technical Architecture, IT Applications, IT Operations
- Experience engaging with multiple stakeholders in a large context/geographically dispersed organization
- Experience in successfully supporting large, complex projects or in IT consulting/staff roles
- Work experience/ind-depth knowledge of business operations and systems requirements processes
- Proven experience in eliciting requirements and testing
- Specific functional skills (at least one of the combinations below):
- Extensive understanding and experience with integrated ERP (SAP, Oracle) and related business applications in global, multi-country organizations
- Experience with advocacy and outreach communication platforms, including social media
- Extensive experience with and understanding of open source software development and field-focused ICT systems for Development/Programmes (A strong plus if systems are UNICEF's)
- Experience of emerging data sources and analytics and leveraging information for Programme and policy advocacy
- Experience with data science, business intelligence, real-time monitoring system, and knowledge management
- Experience with fund-raising processes, customer relationship management solutions, and related information systems
- Excellent understanding of social media tools
Fluency in English is required with advanced written and oral proficiency
UNICEF's Core Values:Care, Respect, Integrity, Trust, and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it
Please note that UNICEF appointments are subject to medical clearance, and issuance of a visa by the host country of the duty station is required for IP positions
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