Voice Architect

5 days ago


Detroit, United States A-Line Staffing Solutions Full time

Title: Voice Architect

Location: Detroit, MI (Position is remote, but candidates must live in SE Michigan)

Schedule: Mon – Fri, 8:00 AM – 5:00 PM EST

Note: C2C and 3rd party candidates will NOT be considered

The Voice Architect is responsible for the day-to-day operations for our client's voice network. Duties include managing the development of the department staff in areas such as support, process (ITIL and Change Controls), and software tools. The client's voice network consists of data center hosted applications, multiple advanced contact centers, and 30,000 voice terminals distributed over 70 networked locations across southeastern Michigan. The daily focus of the position includes supervision and support of department personal, as well as coordination with other IT departments of the client. This position requires an awareness of systems supported by the department, as well as current and future projects and how they will interface and impact the end client.

Position Qualifications:
10+ years of experience with Voice Mail and Unified Messaging systems, preferably Unify Xpressions software
5+ years of experience with voice teams and solutions and complex, multi-site VoIP networks
5+ years of experience in a multi-vendor voice and data environment consisting of hardware and software from Siemens/Unify, Cisco, and Avaya
5+ years of experience supporting complex environments, using tools such as Orion Solar Winds, Oasis, Comview, and Impact Technologies for performance optimization and capacity planning
5+ years of experience working with Spectralink, ASCOM, or a similar technology for wireless communications, preferably in a healthcare environment
Strong experience managing the design, implementation, and support of advanced voice related systems
Prior large project experience, with experience road mapping, including setting up and executing road maps for migrating voice infrastructure
Experience merging systems and migrating data between systems
Demonstratable mature and effective techniques in translating business requirements into technical solutions
Strong understanding of process flows and implementation roll outs
Well versed in the prioritization of tasks
Demonstrated ability to solve complex problems within converged communications infrastructure
Self-direction with the ability to adapt to sudden changes
Ability to handle numerous projects simultaneously
Ability to work quickly and efficiently under deadline pressure
Strong problem solving and analytical skills
Ability to work independently and effectively communicate with leaders, users, and technical colleagues
Excellent verbal, written, and interpersonal communication skills, including strong conflict management skills
Ability to communicate and influence business and technical staff
Strong collaborative skills, with the ability to work effectively with different organizations and teams
A minimum of a Bachelor's Degree in Computer Science, Management, or other related field, OR equivalent Healthcare IT Voice Network Management experience; ITIL Certification required; other relevant industry certifications, such as Unify or Siemens preferred

Note: C2C and 3rd party candidates will NOT be considered


  • Voice Architect

    2 weeks ago


    Detroit, Michigan, United States A-Line Staffing Solutions Full time

    Job Title: Voice ArchitectA-Line Staffing Solutions is seeking a highly skilled Voice Architect to join our team. As a Voice Architect, you will be responsible for the day-to-day operations of our client's voice network, managing the development of department staff in areas such as support, process, and software tools.Key Responsibilities:Manage the...

  • Voice Architect

    5 days ago


    Detroit, Michigan, United States A-Line Staffing Solutions Full time

    Job Title: Voice ArchitectJob Summary:A-Line Staffing Solutions is seeking a highly skilled Voice Architect to join our team. As a Voice Architect, you will be responsible for the day-to-day operations of our client's voice network, including managing the development of department staff in areas such as support, process, and software tools.Key...

  • Voice Architect

    3 weeks ago


    Detroit, Michigan, United States A-Line Staffing Solutions Full time

    Job DescriptionJob Title: Voice ArchitectJob Summary:A-Line Staffing Solutions is seeking a highly skilled Voice Architect to join our team. The successful candidate will be responsible for the day-to-day operations of our client's voice network, managing the development of department staff in areas such as support, process, and software tools.Key...

  • Voice Architect

    3 weeks ago


    Detroit, Michigan, United States A-Line Staffing Full time

    Job DescriptionJob Title: Voice ArchitectJob Summary:The Voice Architect is a critical role within our organization, responsible for the day-to-day operations of our client's voice network. This position requires a strong understanding of voice systems, including data center hosted applications, advanced contact centers, and 30,000 voice terminals...

  • Voice Architect

    2 weeks ago


    Detroit, United States A-Line Staffing Solutions Full time

    Title: Voice ArchitectLocation: Detroit, MI (Position is remote, but candidates must live in SE Michigan)Schedule: Mon – Fri, 8:00 AM – 5:00 PM ESTNote: C2C and 3rd party candidates will NOT be consideredThe Voice Architect is responsible for the day-to-day operations for our client's voice network. Duties include managing the development of the...

  • Voice Architect

    2 weeks ago


    Detroit, United States A-Line Staffing Solutions Full time

    Title: Voice ArchitectLocation: Detroit, MI (Position is remote, but candidates must live in SE Michigan)Schedule: Mon – Fri, 8:00 AM – 5:00 PM ESTNote: C2C and 3rd party candidates will NOT be consideredThe Voice Architect is responsible for the day-to-day operations for our client's voice network. Duties include managing the development of the...


  • Detroit, Michigan, United States A-Line Staffing Solutions Full time

    Job Title: Voice ArchitectWe are seeking a highly skilled Voice Architect to join our team at A-Line Staffing Solutions.Location: Remote opportunity with a requirement for candidates to reside in SE Michigan.Schedule: Monday to Friday, 8:00 AM to 5:00 PM EST.Requirements:Must be a remote worker with a residence in SE Michigan.Must be available to work Monday...


  • Detroit, United States Perficient, Inc. Full time

    We currently have a career opportunity for a Senior QA Solutions Architect to join our team located in Livonia, MI.   A Senior Solutions Architect is expected to be knowledgeable in multiple QA frameworks and technologies. The Solutions Architect may or may not have a programming background, but will have expert QA architecture, client presales /...


  • Detroit, United States Perficient, Inc. Full time

    At Perficient you’ll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you’ll do it with cutting-edge technologies, thanks to our close partnerships with the world’s biggest vendors. Our network of offices across North America, as well as locations in India and...


  • Detroit, Michigan, United States AHEAD USA Full time

    AHEAD USA is at the forefront of crafting platforms for the digital landscape. By integrating advancements in cloud infrastructure, automation, analytics, and software delivery, we empower enterprises to realize their digital transformation goals. At AHEAD, we are committed to fostering a culture of inclusivity, where diverse perspectives and voices are...


  • Detroit, Michigan, United States RKT Holdings Full time

    About RKT HoldingsRKT Holdings is a leading provider of innovative digital solutions for complex transactions. Our company is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups, and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community,...


  • Detroit, United States FASTSIGNS #381401 Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompetitive salaryPaid time offTraining & developmentCalling All CSR Pros at Detroit's Booming Signs & Graphics Business!Are you a customer service rockstar eager to join a fast-paced, growing team in the heart of Downtown Detroit?FASTSIGNS Detroit is not your average sign...


  • Detroit, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! Role Title: Build and Release/DevOps Engineer Location: Detroit, MI (Hybrid On-Site 3 days) Duration: 12+ Months Role Type: W2 Contract Engagement Overview: Part of Customer Relationship and Billing department as a Software Engineer and tasks include the functions of build, deploy, automation test...

  • Director of Marketing

    2 weeks ago


    Detroit, United States Progressive Companies Full time

    Make an Impact Progressive Companies has a practice-led, client leadership focus that consistently delivers on its brand promise, purpose, and values. The Director of Marketing and Communication is responsible for developing a clear and coordinated approach to strategy, structure, and maintenance of Progressive Companies’ marketing functions. This position...


  • Detroit, Michigan, United States Rock Family of Companies Full time

    About the RoleWe are seeking a highly skilled Senior Systems Engineer to join our team at Rock Family of Companies. As a key member of our IT infrastructure team, you will be responsible for designing, implementing, and maintaining our server infrastructure, ensuring the stability, integrity, and efficient operation of our information systems.Key...


  • Detroit, United States AHEAD Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...