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Voice Architect

2 months ago

Detroit, Michigan, United States A-Line Staffing Full time
Job Description

Job Title: Voice Architect

Job Summary:

The Voice Architect is a critical role within our organization, responsible for the day-to-day operations of our client's voice network. This position requires a strong understanding of voice systems, including data center hosted applications, advanced contact centers, and 30,000 voice terminals distributed across 70 networked locations.

Key Responsibilities:

  • Manage the development of department staff in areas such as support, process (ITIL and Change Controls), and software tools.
  • Supervise and support department personnel, as well as coordinate with other IT departments.
  • Ensure awareness of systems supported by the department, as well as current and future projects and how they will interface and impact the end client.
  • Develop and implement road maps for migrating voice infrastructure.
  • Merge systems and migrate data between systems.
  • Translate business requirements into technical solutions.
  • Prioritize tasks and solve complex problems within converged communications infrastructure.
  • Work independently and effectively communicate with leaders, users, and technical colleagues.

Requirements:

  • 10+ years of experience with Voice Mail and Unified Messaging systems, preferably Unify Xpressions software.
  • 5+ years of experience with voice teams and solutions and complex, multi-site VoIP networks.
  • 5+ years of experience in a multi-vendor voice and data environment consisting of hardware and software from Siemens/Unify, Cisco, and Avaya.
  • 5+ years of experience supporting complex environments, using tools such as Orion Solar Winds, Oasis, Comview, and Impact Technologies for performance optimization and capacity planning.
  • 5+ years of experience working with Spectralink, ASCOM, or a similar technology for wireless communications, preferably in a healthcare environment.
  • Strong experience managing the design, implementation, and support of advanced voice related systems.
  • Prior large project experience, with experience road mapping, including setting up and executing road maps for migrating voice infrastructure.
  • Experience merging systems and migrating data between systems.
  • Demonstratable mature and effective techniques in translating business requirements into technical solutions.
  • Strong understanding of process flows and implementation roll outs.
  • Well-versed in the prioritization of tasks.
  • Demonstrated ability to solve complex problems within converged communications infrastructure.
  • Self-direction with the ability to adapt to sudden changes.
  • Ability to handle numerous projects simultaneously.
  • Ability to work quickly and efficiently under deadline pressure.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and effectively communicate with leaders, users, and technical colleagues.
  • Excellent verbal, written, and interpersonal communication skills, including strong conflict management skills.
  • Ability to communicate and influence business and technical staff.
  • Strong collaborative skills, with the ability to work effectively with different organizations and teams.
  • A minimum of a Bachelor's Degree in Computer Science, Management, or other related field, *OR* equivalent Healthcare IT Voice Network Management experience; ITIL Certification required; other relevant industry certifications, such as Unify or Siemens preferred.