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Service Center Representative

2 months ago

Little Rock, United States Kelly Full time
Now hiring for a hybrid Service Center Representative for our nonprofit client in Little Rock, AR

Pay: $21.63/hr
Hours: 8am-5pm, M-F
Location: Little Rock, AR 72202 (hybrid schedule)
Position Type: Temp, potential temp to hire

Job Summary: Provide top-notch service to donors, volunteers, and/or internal staff via phone, email, web chat, and written correspondence.

Responsibilities
  • Handle all donor-related correspondence
  • Assist with 80k incoming phone calls and 20k emails annually to engage donors with delightful service and increase fundraising revenue and retention
  • Engage 13k donors via web chat
  • Assist with processing 1.1 million educational and fundraising collateral pieces
  • Assist donors with processing over 21,000 merchandise and/or MarketPlace items annually
  • Facilitate over 40k donor communication preferences to ensure each donor’s wishes are honored
  • Answer all donor questions quickly and accurately
  • Use a variety of computer systems
  • Continuously meet and exceed metrics
  • One interaction resolution

Qualifications
  • HS Diploma or GED required, Bachelor’s degree preferred
  • 3+ years of customer service experience
  • Excellent communication skills (written and verbal)
  • Proficient with using technology and multitasking (using several systems at once)
  • Ability to work independently
  • Donor-centric mentality

Apply now for immediate consideration

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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