Automotive Call Center Representative

6 days ago


Little Rock, Arkansas, United States Mercedes-Benz of Little Rock Full time
Job Summary

The Mercedes-Benz of Little Rock is seeking a highly skilled and motivated Automotive Call Center Representative to join our team. As a BDC Representative, you will be responsible for answering all inbound service calls and scheduling sales or service appointments.

Key Responsibilities
  • Answer all incoming phone calls according to a proven script and schedule service appointments.
  • Log customer comments into the Dealership Management System.
  • Confirm scheduled appointments with future customers.
  • Post scheduled appointments in tracking software.
  • Re-schedule "no-show" customer appointments.
  • Follow-up with the service department to determine if appointments were kept and schedule future contact as needed.
  • Maintain and update customer changes in the database.
  • Contact current customers about marketing incentives.
  • Respond to customer website requests.
  • Contact internet clients to schedule appointments.
  • Notify necessary departments about scheduled appointments.
  • Forward customer concerns to the correct department manager and follow-up.
  • Maintain CSI at or above company standards.
  • Maintain a clean and organized work area.
  • Participate in required training.
  • Follow safety rules and regulations.
  • Demonstrate company core values.
  • Maintain accurate timekeeping records.
  • Comply with company policies and procedures.
  • Observe all safety rules and regulations.
Additional Responsibilities
  • Maintain a professional appearance.
  • Maintain a clean and organized work area.
  • Arrive to work on time and work required shifts.
  • Follow supervisor instructions.
  • Interact effectively with coworkers.
  • Receive feedback from supervisors in a positive manner.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A high school diploma or equivalent is required. A minimum of 1 year of customer service experience is required.

Work Environment

The work environment is indoors in a climate-controlled environment with adequate lighting.

What We Offer
  • Medical, dental, and life insurance.
  • Vision insurance.
  • Short-term and long-term disability.
  • 401K.
  • Paid time off.
  • Closed on Sundays.


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