Customer Service Representative

2 days ago


Little Rock, Arkansas, United States Arkansas Foundation for Medical Care Full time
Job Title: Customer Service Representative

Job Type: Full-Time

Category: Customer Service

Location: Work from Home LR Based - Little Rock, AR 72201 US (Primary)

Job Description:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Arkansas Foundation for Medical Care. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities:
  1. Respond to inbound and outbound call inquiries in a professional and friendly manner.
  2. Initiate outbound calls to respond to inquiries and follow up with previous contacts.
  3. Resolve customer complaints and issues in a timely and effective manner.
  4. Perform administrative tasks, such as creating and maintaining documentation of customer interactions.
  5. Develop and maintain a working knowledge of our programs and services to ensure accurate and effective support to customers.
  6. Present information and respond to questions from groups of managers, clients, customers, and the general public.
  7. Compose reports, business correspondence, and procedure manuals.
  8. Ensure compliance with AFMC's protocols regarding data confidentiality and security, as well as HIPAA regulations.
Requirements:
  • High School Diploma required.
  • 6 months of call center experience required.
  • 1 year of customer service experience desired.
  • Intermediate level computer skills, including Excel, Word, PowerPoint, and Outlook.
  • Ability to type 50 wpm.
  • Exceptional business English and spelling skills.
  • Ability to maintain confidentiality.
  • Excellent oral and written communication skills.
  • Creativity, customer service, and problem-solving skills.
  • Ability to work collaboratively and independently to achieve stated goals.
  • Valid driver's license.
Physical and Sensory Requirements:

Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, and ability to remain calm under stress.

Equal Opportunity Employer:

AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state, and/or local law.



  • Little Rock, Arkansas, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a leading pizza delivery company with a passion for providing exceptional customer service and quality food. Our team members are the backbone of our success, and we are seeking a Customer Service Representative to join our team.Job DescriptionWe are looking for a highly motivated and customer-focused individual to join our...


  • Little Rock, Arkansas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Greet customers and respond to their inquiries in a...


  • Little Rock, Arkansas, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and fast-growing company that values our team members and strives to provide exceptional customer service. As a customer service representative at Domino's Pizza LLC, you will be the face of our brand, interacting with customers and providing a positive experience.Job DescriptionWe are seeking a customer service...


  • Little Rock, Arkansas, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...


  • Little Rock, Arkansas, United States Baptist Health of Arkansas Full time

    Customer Service RepresentativeThe Customer Service Representative position at Baptist Health of Arkansas is a superior level role in Patient Financial Services. This position requires a deep understanding of Baptist Health processes and knowledge of major health insurance payers/policies. A well-rounded individual with excellent customer service skills,...


  • Little Rock, Arkansas, United States Domino's Franchise Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering phone calls, and operating the cash register.Key Responsibilities:Greet customers and take...


  • Little Rock, Arkansas, United States Andre Pendleton - State Farm Agent Full time

    Position Overview:Are you a customer-focused professional looking for a challenging role? Do you enjoy working with the public and providing exceptional service? If so, consider joining our team as a Customer Service Representative at Andre Pendleton - State Farm Agent.As a Customer Service Representative, you will be responsible for establishing customer...


  • Little Rock, Arkansas, United States Hugg & Hall Equipment Company Full time

    Job Title: Customer Service RepresentativeHugg & Hall Equipment Company is a leading supplier of Material Handling and Construction Equipment. We are seeking a highly skilled Customer Service Representative to join our team.Job SummaryThe Customer Service Representative will be responsible for inputting customer invoices into various portals and making...


  • Little Rock, Arkansas, United States Circle K Stores, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a skilled and friendly Customer Service Representative to join our team at Circle K Stores, Inc.Location: Our store is conveniently located at 8921 Fourche Dam Pike, Little Rock, AR 72206.Availability: We offer flexible scheduling to accommodate your needs, including part-time and full-time...


  • Little Rock, Arkansas, United States Charlotte Potts - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored...


  • Little Rock, Arkansas, United States O'Neal Steel Full time

    Job SummaryO'Neal Steel is seeking a highly skilled Customer Service Representative to join our Sales Department at our Little Rock, AR facility. As a key member of our team, you will be responsible for providing exceptional customer service, supporting sales efforts, and ensuring seamless communication with clients.Key ResponsibilitiesAnalyze quotations...


  • Little Rock, Arkansas, United States Workforce Connections, Arkansas Department of Commerce. Full time

    Job SummaryWorkforce Connections, Arkansas Department of Commerce is seeking a skilled Call Center Representative to join their team. As a Call Center Representative, you will be responsible for contacting students through the Little Rock Call Center and providing excellent customer service.ResponsibilitiesContact students through the Little Rock Call...


  • Little Rock, Arkansas, United States Stride Full time

    Customer Care and Technical Support RepresentativeStride is seeking a highly skilled and customer-focused individual to join our remote call center team as a Customer Care and Technical Support Representative. As a key member of our team, you will play a crucial role in delivering exceptional customer service and resolving technical issues through various...


  • Little Rock, Arkansas, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you looking for a rewarding career with a company that values its employees? Do you enjoy working with people and providing excellent customer service? If so, consider becoming a U-Haul Customer Care Representative.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our...


  • Little Rock, Arkansas, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a fast-paced environment with a dynamic team? If so, we may have the perfect opportunity for you!As a U-Haul Customer Care Representative, you will be responsible for delivering U-Box containers to...


  • Little Rock, Arkansas, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you looking for a rewarding career with a company that values its employees? Do you enjoy working with customers and providing excellent service? If so, consider becoming a U-Haul Customer Care Representative.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as...


  • Little Rock, Arkansas, United States David's Bridal Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at David's Bridal. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our clients.Key ResponsibilitiesCustomer Service: Provide...


  • Little Rock, Arkansas, United States Ace Cash Express Full time

    Customer Service Representative at Ace Cash ExpressAt Ace Cash Express, we strive to provide exceptional customer service by:Providing personalized assistance to customersOffering product education and recommendationsListening to customer needs and concernsMaintaining a secure and organized store environmentProcessing transactions and providing card...


  • Little Rock, Arkansas, United States Charlotte Potts - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored...


  • Little Rock, Arkansas, United States U-Haul Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? U-Haul is seeking a skilled Customer Service Representative to join our team!Key Responsibilities:Provide top-notch customer service to U-Haul customers, ensuring their needs are met...