Savoy Hotel Manager
6 days ago
Overall Scope and Responsibility:
Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times.
Essential Duties:
- Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate
- Informs guests on hotel facilities and amenities, provides directions within the property.
- Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed
- Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc
- Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department
- Communicates credit issues to all revenue generating departments
- Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options
- Communicates guest requests with the appropriate department
- Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance
- Reviews departing guest's folios and invites guests back
- Makes reservations
- Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.
Job Knowledge, Skills, & Abilities
- Excellent communication, interpersonal, and organization skills.
- Must be able to carry 10 lbs.
- Commitment to superior customer service and excellent customer service skills.
- Proven ability to influence a team and achieve results.
- Flexibility and creative problem-solving ability.
- Strong initiative and self-motivation.
- Fluency in job related English both verbal and non-verbal.
- An appreciation and respect for the diversity of all individuals in the workplace.
- Ability to handle pressure and work in a fast paced environment.
- Must be able to work days, evenings, and weekends as necessary.
- Preference to those knowledgeable in Accor Membership Platform
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.
-
Savoy Hotel Operations Manager
2 weeks ago
Miami Beach, Florida, United States Think Hospitality Full timeJob DescriptionAs a Savoy Hotel Manager, you will be responsible for overseeing the registration of new guests, departures, PBX, reservations, cashier close reports, and front office reports. You will interact and work closely with other departments in an efficient manner, providing and maintaining the highest possible service standards to our clientele at...
-
Hotel Engineering Manager
2 weeks ago
Miami, Florida, United States Miami Hotel and Residences Full timeJob Title: Hotel Engineering ManagerAt Miami Hotel and Residences, we are seeking a highly skilled and experienced Hotel Engineering Manager to join our team. The successful candidate will be responsible for overseeing the maintenance and upkeep of the hotel and its facilities, including mechanical, electrical, and plumbing systems.Key...
-
Executive Hotel Manager
1 month ago
Miami, United States AKA Hotels+Hotel Residences Full timeLead Luxury Hotel OperationsAKA Hotels+Hotel Residences is seeking an experienced leader to oversee our luxury property in Miami. As the #1 hotel in Miami, Hotel AKA Brickell sets the standard for sophistication and service.Key Responsibilities:Lead the team day-to-day, evaluating performance and developing the leadership team to maintain good morale and...
-
Hotel Operations Manager
3 weeks ago
Daytona Beach, Florida, United States Shaner Hotel Group Full timeHotel Operations and Management Are you a seasoned hospitality professional looking for a challenging leadership role? We have an exciting opportunity for a General Manager to join our team at The DAYTONA Hotel, Autograph Collection. As a General Manager, you will be responsible for the overall management of the hotel, including overseeing daily operations,...
-
Hotel Operations Manager
4 weeks ago
Delray Beach, Florida, United States Shaner Hotel Group Full timeJob Title: General ManagerWe are seeking a highly skilled and experienced General Manager to lead our hotel operations and ensure exceptional guest satisfaction.Key Responsibilities:Manage all hotel operations and procedures in accordance with corporate policies and franchise standards.Ensure that Core Values of Guest Satisfaction, Associate Satisfaction,...
-
Hotel Operations Manager
3 weeks ago
Daytona Beach, Florida, United States Shaner Hotel Group Full timeJob SummaryThe General Manager is responsible for overseeing all hotel operations and procedures in accordance with corporate policies and franchise standards. This includes ensuring that the Core Values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability are met or exceeded.Key ResponsibilitiesManage all hotel departments to...
-
Hotel Operations Manager
1 month ago
Huntington Beach, California, United States Excel Hotel Group Full timeJob SummaryThe Assistant General Manager is a key member of the hotel management team, responsible for driving business growth, enhancing guest satisfaction, and ensuring efficient hotel operations. This role requires a strong leader who can coordinate and direct day-to-day activities, supervise department heads, and implement standards and procedures.Key...
-
Hotel Operations Manager
3 weeks ago
Huntington Beach, California, United States Excel Hotel Group Full timeThe Assistant General Manager is responsible for delivering results that contribute to the hotel's mission and success by achieving performance objectives focused on business revenues, guest satisfaction, and efficient hotel operations.Key responsibilities include coordinating, directing, and managing day-to-day hotel operations, supervising departments such...
-
Hotel Operations Manager
2 weeks ago
Delray Beach, Florida, United States Shaner Hotel Group Full timeHotel Operations ManagerKey Responsibilities:Ensure hotel financial goals and budget targets are achieved.Maintain payroll and purchasing controls to maintain and exceed profit goals.Develop and implement long and short-range financial objectives consistent with property objectives.Ensure all Shaner and franchise operating standards are followed.Maintain...
-
Purchasing Manager
1 week ago
Miami Beach, United States 1 Hotel South Beach Full timeOverview: Grow with us... SH purchasing and receiving life: it requires strength, patience, stamina, imagination, great reflexes, openness to change, and a good sense of humour. Being nice goes a long way, too. Were currently in search of an independent thinking, quick-thinking, outgoing and productive Purchasing Manager to join our team at 1 Hotel South...
-
Hotel General Manager
3 weeks ago
Miami Beach, Florida, United States Miami Growth - Highgate Hotels Full timeJob Title: Managing DirectorCompany: Miami Growth - Highgate HotelsJob Type: Full-timeLocation: Key West, FloridaAbout Us: Highgate Hotels is a premier real estate investment and hospitality management company, recognized for innovation in the industry. With a presence in the US, Europe, Latin America, and the Caribbean, we offer a unique opportunity to join...
-
Hotel Engineering Manager
4 weeks ago
Miami Beach, Florida, United States Think Hospitality Full timeJob Title: Hotel Engineering ManagerThink Hospitality is seeking a highly skilled and experienced Hotel Engineering Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our hotel's mechanical and electrical systems, as well as maintaining a high level of customer satisfaction.Key...
-
Hotel Engineering Manager
3 weeks ago
Miami Beach, Florida, United States Think Hospitality Full timeJob Title: Hotel Engineering ManagerAt Think Hospitality, we are seeking a highly skilled and experienced Hotel Engineering Manager to join our team. As a key member of our engineering department, you will be responsible for ensuring the smooth operation of our hotel's mechanical and plumbing systems.Key Responsibilities:Supervise and manage the day-to-day...
-
Hotel Operations Manager
3 weeks ago
Miami Beach, Florida, United States Highgate Hotels, Inc. Full timeKey Responsibilities: Reconcile all hotel cashier transactions to ensure accuracy and compliance. Review, organize, and compile management reports on a timely basis to inform business decisions. Verify the accuracy of guest billings and city ledger transactions to prevent errors and discrepancies. Collaborate with the hotel team to ensure seamless operations...
-
Laundry Attendant
2 weeks ago
Miami, United States Biltmore Hotel Full timeJob SummaryThe Laundry Attendant is a key member of the Biltmore Hotel team, responsible for providing exceptional service to our internal and external customers. This role requires a high level of attention to detail, strong organizational skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesEnsure that all Biltmore...
-
Marketing Coordinator
1 week ago
North Miami Beach, United States Newport Beachside Hotel & Resort Full timeProperty Description: Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk,...
-
Marketing Coordinator
5 months ago
North Miami Beach, United States Newport Beachside Hotel & Resort Full timeProperty Description: Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk,...
-
Residential Chief Engineer
3 weeks ago
Miami Beach, Florida, United States Four Seasons Hotel & Resorts Full timeAbout Four Seasons:We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.Our team members around the world create amazing experiences through a world-class employee experience and company culture.We believe in recognizing a familiar face,...
-
Maintenance Engineer
3 weeks ago
North Miami Beach, Florida, United States Newport Beachside Hotel & Resort Full timeJob SummaryWe are seeking a skilled Maintenance Engineer to join our team at Newport Beachside Hotel & Resort. As a Maintenance Engineer, you will be responsible for the maintenance, repair, and installation of our hotel's mechanical and electrical systems. You will also manage preventive maintenance schedules to ensure the highest standards of quality and...
-
Hotel Operations Coordinator
2 weeks ago
Miami, Florida, United States The Elser Hotel & Residences Full timeJob Summary:The Engineering Office Manager is responsible for providing administrative support to the engineering department at The Elser Hotel & Residences. This role involves a range of tasks, including maintaining office supplies, managing data in spreadsheets, and supervising other staff members.Key Responsibilities:Maintain and stay up-to-date with the...