Laundry Attendant
4 weeks ago
The Laundry Attendant is a key member of the Biltmore Hotel team, responsible for providing exceptional service to our internal and external customers. This role requires a high level of attention to detail, strong organizational skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Ensure that all Biltmore Hotel policies and procedures are followed and quality standards are maintained.
- Operate pressing equipment following correct settings.
- Sort and inventory discard linen.
- Sort linen for rewash to be reprocessed with rewash formula.
- Assist with sorting wash linen.
- Report any discrepancies with Supervisor/Manager.
- High school or equivalent education preferred.
- Practical work experience in a similar position preferred.
- Must be able to speak, read, write, and understand the English language.
- Compute accurate mathematical calculations.
- Provide legible communication and directions.
- Perform job functions with attention to detail, speed, and accuracy.
- Prioritize and organize.
- Think clearly, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent resort data.
- Use a computer keyboard and possess basic typing skills.
- Possess moderate to advanced computer skills.
- Work in a dynamic and constantly changing environment.
- Adept to multitasking.
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Use, carry, and operate all necessary office equipment using finger dexterity.
- Communicate with employees, managers, subordinates, and guests through verbal communication, hearing ability, and visual acuity.
- Visually look at a computer for extended periods of time.
- Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
- Team Player: Demonstrates co-operation within the team and with other departments.
- Guest Focused: Anticipates guests' needs and is sensitive to people from all cultures.
- Delivers Their Best: Has energy and sense of urgency for their work.
- Composed: Able to stay calm under pressure.
- Trustworthy and Responsible: Excellent records of attendance and punctuality.
- Time Management: Uses their time effectively and efficiently.
- Listening: Practices attentive and active listening.
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