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Customer Service Representative Print Industry

2 months ago

Boston, United States ABC Imaging Full time

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

Job Description ****

We are currently seeking a proactive and experienced Customer Service Representative who has experience within a printing industry, who can become an integral member of the team.

DUTIES AND RESPONSIBILITIES:

- Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter.
-Accurately codes customer tickets in accordance with company prescribed guidelines.
-Addresses all client inquiries and concerns in a business-like and timely manner.
-Explain complexities and scheduling of each job before assigning jobs to operators.
-Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
-Double check correctness of information given on incoming correspondence.
-Log jobs out after they are completed and shipped out.
-Ensure that front desk is clean and organized at all times.
-Possesses the ability to multi-task without losing focus.
-Provide front counter assistance to customers as needed.
-Responsible for answering incoming telephone calls.
-Maintains proper inventory of supplies.
-Provides back-up assistance to the production staff as needed.
-Responsible for other duties as assigned by Manager.

QUALIFICATIONS:

  • MUST have experience working within the Print Industry

  • ** _Experience working in a call center
    _**

  • ** _Insides sales experience preferred
    _**

  • Strong organizational skills and attention to detail

  • Experience with enhancing service offerings

  • Good knowledge of how to increase revenue

  • Experience with Prepress and offset

  • Solutions focused - ability to solve problems efficiently

  • Ability to communicate effectively

  • Excellent Customer Service skills and experience

  • Proficiency with MSOffice

  • Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred