Lead Retail Customer Service Associate

1 day ago


Boston, Massachusetts, United States FedEx Office and Print Services Full time
Job Title: Lead Retail Customer Service Associate

FedEx Office and Print Services is seeking a highly skilled and customer-focused Lead Retail Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Provide exceptional customer service to all customers, both in person and over the phone.
  • Resolve customer complaints in a timely and professional manner.
  • Ensure that all customer interactions are handled in a friendly, polite, and expert manner.
  • Work closely with the customer service team to ensure that all customer needs are met.
  • Assist with training and development of new customer service representatives.
  • Participate in ongoing quality improvement initiatives to ensure that our customer service standards are met.
Requirements:
  • High school diploma or equivalent required.
  • 2+ years of customer service experience required.
  • Excellent communication and problem-solving skills required.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Ability to work a flexible schedule, including evenings and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • A comprehensive training program to ensure your success in the role.


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