Marketing and Move In Coordinator

2 weeks ago

Redmond, United States Emerald Heights Full time

Emerald Heights is a 5-star retirement community located in Redmond, Washington. We are dedicated to providing our residents the best senior living experience in the Puget Sound area and offer a full continuum of care from independent living to assisted living, skilled nursing, and memory care. The Marketing & Move In Coordinator provides support for all aspects of the marketing and sales effort, including facilitating move-ins/move-outs. This primarily includes managing the marketing office, coordinating events, managing and monitoring the database, creating and producing reports, and other office management support functions. Pay : $24.00 - $28.00 based on experience This role is commission eligible - Estimated $9,600 to $18,000 a year We offer: 100% paid medical, dental, and vision, employer-paid life insurance and AD&D for employees working 30+ hours/week (Option to buy-up if desired). Flexible Spending account for medical and childcare reimbursements with a $500.00 rollover feature (No Rollover on childcare). Option to purchase Long Term disability insurance. Eligibility begins the first of the month following 30 days of employment. Employees are able to enroll in our company’s 403(B) plan (Eligibility on 403b – 20+ hours per week) – We match 50 cents for every dollar saved up to 10% of your annual salary. Matching begins the first of the quarter following 1 year of employment. Full-time employees are eligible to accrue up to 16 paid time off days, 6 paid holidays, and 3 personal days. Pro-rated paid time off is available to part-time employees. Tuition reimbursement. Employee Discount Program. Employee Assistant Program (EAP) through Wellspring Family Services. Gym/Pool. Free Parking. Free meal. Beautiful walking paths around the community. Primary Responsibilities: Works closely with the marketing staff in a team environment. Assist Marketing Director with the implementation of the annual marketing plan. Performs initial data input and ongoing maintenance of accurate records in the marketing information database system, including prospect leads, mailing lists, future resident list, and independent/residential inventory, as well as hard copy files as appropriate. Manages selection process for new resident’s apartments and coordinates refurbishment completion with facilities team and vendors utilizing available computer software. Manages the rotation system for distribution of incoming inquiry calls and new leads. Manages the move-in process once an apartment has been reserved. Coordinates the logistical details of marketing events including mailings, RSVPs, room reservation, food, décor, equipment, etc. Assists with and participates in marketing events and open houses as requested. Provides marketing staff with administrative, logistical and procedural office support. Coordinates the logistical details of obtaining medical records for new residents including faxing signed health authorization forms, follow-up with clinics and medical records departments, bringing records to Clinic nurse, scheduling appointments with clinic nurse and new residents etc. Produces accurate and timely marketing activity and sales reports for distribution to staff, consultants, and board of directors. Processes and records Future Resident and residency deposits, cancellations, transfers, etc. Monitors, coordinates, and replenishes inventory of marketing and move-in/out materials and supplies. Monitors and ensures regular and timely routing and distribution of hardcopy communications to and from the marketing office. Coordinates the efficient operation and maintenance of the shared marketing/resident services workspaces. Serves as key operator for the operation and timely maintenance/repair of marketing office equipment. Ensures that marketing office supplies are ordered, stored, and distributed properly. Coordinates with future residents and their families, movers, and EH staff to ensure a smooth move-in process. Issues keys/fobs to apartment/mailbox/entry doors to residents at time of residency. Ensures delivery of welcome gift and box lunch(es) to new residents, including new resident information package. Personally visits with new residents on day of move-in, or shortly thereafter. Lead person to manage in-house moves to Corwin Center, coordinates with family members and furniture and thrift store liaisons and completes final walk-through of apartments. Completes various administrative projects as directed by supervisor. Gives prospect and public relations tours when marketing and sales staff are not available. Participates in marketing strategy planning meetings as requested. Participates in staff meetings and resident functions as appropriate and requested. Complies with Emerald Heights’ policies. Other duties as assigned. Required Knowledge, Skills and Experience: Must possess, as a minimum, a high school diploma. At least two years’ experience in working with the public in face-to-face interaction, preferably with a senior adult population. Experience and strong computer skills with Microsoft Office: Word, Excel, Outlook, PowerPoint, and database management for statistical reporting. Sensitive and responsive to prospects’ and residents’ needs. Tactful and courteous when dealing with residents and staff. Good judgment and decision-making skills. Ability to maintain confidentiality. Ability to deal with multiple priorities/demands. Professional demeanor and appearance. Effective oral and written communication in English. Excellent organizational skills. Ability to learn and troubleshoot other computer software programs as needed (i.e., customer management database). Able to work a flexible schedule to support occasional weekend move-ins and periodic after hours’ events as needed. All Emerald Heights employees must pass a criminal background check and other pre-employment requirements. We are an E-Verify employer. Emerald Heights is an equal opportunity employer. #J-18808-Ljbffr

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