Intake Coordinator

14 hours ago


St Paul, United States Fairview Health Services Full time

Overview:

Intake Coordinators is responsible for processing and documenting calls of inquiry, intake, admissions and transfers for Fairview Behavioral programs.

Responsibilities/Job Description:

Answers inquiry calls in a respectful manner and assess for special need/or accommodations

  • Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs.
  • Provides excellent service care through active listening skills and respectful telephone etiquette
  • Documents calls
  • Assesses and prioritizes calls

Completes client intake process.

  • Assesses and triages client admission using identified admission criteria
  • Assures insurance reimbursement and authorization
  • Documents complete and accurate demographic and clinical information
  • Secures information pertinent to the patient visit
  • Obtains internal and external records when possible
  • Provides client or referral sources with information regarding the programs.
  • Refers to other programs or community agencies when Fairview services are not appropriate
  • Secures payment for treatment

Recognizes problems and takes appropriate measures to resolve.

  • Consult with appropriate resources regarding unique referrals or insurance/authorization discrepancies.
  • Identifies patients who 'no-show' to meet risk management criteria.

Collaborates with internal and external resources to ensure efficient patient flow

  • Works in partnership with business office and payer problems and facilitate reimbursement
  • Acts as a liaison between payers, business staff, patient care providers and site supervisors.
  • Partners with appropriate community liaisons

Monitors patient care provider's schedules to insure optimum productivity

  • Coordinates the decisions-making process regarding intakes and waiting lists.

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

  • Partners with patient care giver in care/decision making
  • Communicates in a respectful manner
  • Ensures a safe and secure environment
  • Individualizes plan of care to meet patient needs
  • Provides patient education based on assessment of learning needs of patient/care giver.
Qualifications:

Bachelors degree in or 6 years directly related experience in human services related field.



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