Customer Accounts Advisor

1 week ago

Topeka, United States Aaron's Full time

We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $13.25 to $14.00

This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

  • Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
  • Sell customers on the benefits of timely lease agreement renewal payments
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
  • Assist with merchandise returns and guest deliveries as directed by management
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Load, secure and protect product in company vehicle
  • Safely operate company vehicle
  • Assist the Sales Team as needed
  • Any reasonable duties requested by management
Requirements
  • United States at least 19 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
  • Must meet DOT requirements to obtain certification in required states (United States)
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Two years of retail/customer service experience preferred
  • High School diploma or equivalent preferred
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Proper telephone etiquette
  • Uphold the Aaron's Brand and protect company assets
  • Maintain a professional appearance
  • Proficient computer skills
Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
  • Sundays off
  • Employee assistance program
  • Employee purchase program with exclusive discounts
  • Physical and financial well-being programs
  • Tuition reimbursement
  • Employee Business Resource Groups
  • 401(k) plan with contribution matching
  • Paid time off, including vacation days, sick days, and holidays
  • Life and disability insurance
  • Medical, dental and vision insurance
  • Paid paternal leave
  • Stock purchase plans
  • Pay on Demand
**Benefits vary based on full- and part-time employment status.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

About Aaron's
At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
Aaron's is an Equal Opportunity Employer.

#LI-Onsite
#Indeed-Full-Time

Other details
  • Job Family Corporate Retail Store
  • Job Function Store Associate
  • Pay Type Hourly
  • Min Hiring Rate $13.25
  • Max Hiring Rate $14.00


Apply Now

  • Internal Accountant

    4 weeks ago

    Topeka, United States SSC Advisors, Inc. Full time

    Join Our Dynamic Team at SSC Advisors, Inc. and SSC CPAs P.A.! SSC Advisors, Inc. and SSC CPAs P.A. are seeking a talented and dedicated Internal Accountant to join our team. In this role, you will have the opportunity to work with a dynamic group of professionals who are passionate about delivering high-quality tax solutions and exceptional client service....

  • Parts Advisor Specialist

    7 days ago

    Topeka, Kansas, United States Laird Noller Auto Group Full time

    Job OverviewWe are seeking a highly organized and customer-focused Parts Advisor to join our team at Laird Noller Companies in Topeka, KS.The ideal candidate will possess excellent communication skills, strong time management abilities, and previous experience in automotive parts sales or a related field. If you're passionate about delivering exceptional...

  • Financial Services Coordinator

    1 week ago

    Topeka, Kansas, United States Advisors Excel Full time

    Job Summary: We are seeking a highly organized and detail-oriented Financial Services Coordinator to join our team at Advisors Excel. In this role, you will be responsible for reviewing documents, following up on pending business, and handling customer service calls. If you have strong organizational skills, excellent communication skills, and the ability to...

  • Financial Operations Specialist

    1 week ago

    Topeka, Kansas, United States SSC Advisors, Inc Full time

    SSC Advisors, Inc. Overview">We are a dynamic team of professionals at SSC Advisors, Inc., dedicated to delivering exceptional service to our clients.">Salary and Benefits">Our Accounts Receivable Specialist role comes with an estimated salary range of $45,000 - $60,000 per year, depending on experience.">Job Description">As a key member of our team, you...

  • Customer Service Associate

    1 week ago

    Topeka, United States Capitol Federal Savings Bank Full time

    Role. Assist customers with all types of account transactions including teller transactions. Advise customers on company products and services in order to meet their personal financial goals. Responsible for accurately processing financial transactio Customer Service, Associate, Service, Customer, Transaction, Retail, Banking

  • Staff Accountant

    2 months ago

    Topeka, United States Midland Care Full time

    Are you a detail-oriented financial wizard looking to take the next step in your career? Look no further! Midland Care is seeking a talented Staff Accountant to join our dynamic team.Job Summary: We are seeking a meticulous and detail-oriented Staff Accountant to join our team in Topeka. As a Staff Accountant, you will be responsible for maintaining...

  • Customer Service Representative

    2 months ago

    Topeka, Kansas, United States Capitol Federal Savings Bank Full time

    As a key member of our team at Capitol Federal Savings Bank, you will play a vital role in assisting customers with all types of account transactions. Your expertise will be essential in advising customers on our company's products and services, helping them achieve their personal financial goals. Your responsibilities will include accurately processing...

  • Foodservice Key Account Manager

    2 weeks ago

    Topeka, United States JobGet Staffing Full time

    Salary based upon experience - starting @ $50/KPosition Summary: The purpose of this role is to oversee and manage key customer relationships between JobGet Staffing is looking for and its Foodservice and Full-Service Vending accounts, selling both the full line of cold drink products and Township 9 Coffee products. In addition, this role will manage the...

  • Foodservice Key Account Manager

    1 month ago

    Topeka, United States JobGet Staffing Full time

    Salary based upon experience - starting @ $50/KPosition Summary: The purpose of this role is to oversee and manage key customer relationships between JobGet Staffing is looking for and its Foodservice and Full-Service Vending accounts, selling both the full line of cold drink products and Township 9 Coffee products. In addition, this role will manage the...

  • Customer Service Associate

    1 month ago

    Topeka, United States Capitol Federal Savings Bank Full time

    Job Description: As a Customer Service Associate, you serve a valuable role in the branch by providing a world class experience for our customers through friendly and courteous service. This position is a great way to start a fulfilling career at Capitol Federal and can provide you with the skills you need for advancement within the bank. Paid time off and...

  • Key Account Director

    1 month ago

    Topeka, United States Darktrace Limited Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the worlds most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...

  • Key Account Director

    4 weeks ago

    Topeka, United States Darktrace Limited Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the worlds most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...

  • Contract and Licensing Consultant

    2 weeks ago

    Topeka, United States Advisors Excel Full time

    Position: Contract and Licensing ConsultantLocation:4113 SW Gage Center DriveTopeka, KSJob Id: 2161# of Openings: 1Job Title: Contract and Licensing Consultant Location: Topeka, KS - onsite Department: Annuity Operations Reporting to: Contract and Licensing Manager Overview: As a Contract and Licensing Consultant you are responsible for providing...

  • Customer Support Specialist

    2 weeks ago

    Topeka, Kansas, United States State of Kansas Full time

    Job Overview:The State of Kansas is seeking a Customer Support Specialist to join our team. This role will provide exceptional customer service and support through front counter help desk and call center operations.Key Responsibilities:Support customers with Driver License, Driver Solutions, and Medical Vision programsAct as subject matter experts for...

  • Customer Service Representative

    4 days ago

    Topeka, United States Valerie Peckham & Associates, LLC -- American Family Insurance Agency Full time

    Objective The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals. Customer Service Provides personalized, professional customer service...

  • Account Executive

    1 month ago

    Topeka, United States Cumulus Media Full time

    Company OverviewCUMULUS | Topeka, KS currently features 6 stations in the Topeka metro area. One out of every four listeners tune in to Majic 107.7, V100, 102.9 Cat Country, 99.3 The Eagle, 1490 KTOP and 1440 KMAJ on a daily basis. At Cumulus Topeka we strive to hire passionate, driven, resourceful, problem solvers who have the ability to drive the evolving,...

  • Customer Service Representative

    6 days ago

    Topeka, United States Valerie Peckham & Associates, LLC -- American Family Insurance Agency Full time

    ObjectiveThe Customer Service Representative provides excellent customer experience for potential and existing customers.  Identifies opportunities to cross sell and coordinates with sales specialists for follow-up.  Assists the agency owner with attaining agency service goals.Customer Service·      Provides personalized, professional customer...

  • Psychiatry Account Manager

    2 months ago

    Topeka, United States Lundbeck Full time

    Territory: Topeka, KS - Psychiatry Target city for territory is Topeka - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Manhattan, Hutchinson, Garden City and Colby. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of...

  • Customer Service Rep

    6 months ago

    Topeka, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...

  • Customer Service Rep

    6 months ago

    Topeka, United States LoanMax Title Loans Full time

    Job DescriptionLoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when...