Customer Operations Project Manager

3 weeks ago

Seattle, United States Primary Talent Partners Full time
Job Description:

Primary Talent Partners has a SHORT TERM W2 contract for a Project Manager with our great financial services client.

Must be a US Citizen or Green Card holder - No C2C/No Sponsorship.
  • Pay: $60-$70/hr
  • Location: Hybrid in Seattle, WA - 3 days onsite per week
  • Assignment Length: W2 contract through 12/31/2024, potential conversion to permanent employee
Overview:
The Identity Verification team is responsible for product management and innovative product development of products and services to address the evolving risk & cyber security needs of all of Client's various customer segments.

The Identity Verification team was established with the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system.

Identity Verification is seeking a Customer Operations Project Manager to support our Client Success team by enabling scalable resources, supporting internal and cross-functional projects, optimizing internal processes, and supporting the administration and maintenance of the team's tools and systems.

In the Customer Operations Project Manager role you will:
  • Provide insight into accountability measures with regards to global process adherence and team objective and KPI accomplishment.
  • Support the development of repeatable team performance reporting to support various stakeholder engagements.
  • Coordinate client deliverables across multiple internal teams and ensure the timely delivery of customer project dependencies.
  • Assist in the development, execution, and improvement of cross functional processes and projects related to tooling and client delivery.
  • Support the adoption, optimization, and maintenance of Client Success software resources.
  • Work with team leads to collect requirements and feedback on tools used, make recommendations on internal process optimization based on system adoption and ROI.
  • Collaborate with the Marketing team to support outreach strategies for our customers with the goal of increasing customer usage, improving renewal rates, discovering new upsell opportunities, and reducing customer cancellations.
  • Work with the Business Operations team to analyze and identify trends within the customer base, identifying opportunities and risks area based on customer data and make recommendations.
Our ideal Customer Operations Project Manager will have:
  • BA or BS or equivalent experience
  • Previous experience in experience in project implementation or related exposure in a logistics environment
  • Customer Success in a technology company
  • Must possess strong analytical, and prioritization skills
  • Proven ability to analyze data and apply that analysis to the broader business context
  • Clear communicator with excellent written, verbal, and listening skills
  • Proven ability to work multi-functionally to understand business requirements and translate them to effective use of applications
  • Excellent critical thinking and systematic thinking skills with the ability to break down ambiguous problems into concrete, manageable components and effectively communicate solutions
  • Proven ability to think outside the box and execute creative problem-solving approach to project logistics and solutions
  • Previous experience with Salesforce, Tableau, Jira, Zendesk or similar software is a plus

This role may require on-location work with clients. Some clients may require employees and contractors coming on-site to be vaccinated against COVID-19 and/or to receive frequent negative COVID-19 testing.

EEOC: Upon submission of your resume to our client, you will be getting a survey from our system that asks for your participation in filling out EEO data. At PTP we are committed to candidate diversity and this helps track our progress. We will not share this information with our client until an offer is accepted and the hiring process is complete. Please take a minute to complete the survey, thank you

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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