Customer Project Manager
3 weeks ago
NOTE: This is a very short-term contract for 1+ months.
The requirement as follows
Job title: Project Manager with Customer Operations experience
Duration: 1+ months
Location: Seattle, WA
Job Title: Customer Operations Project Manager
Overview:
The Identity Verification team is responsible for product management and innovative product development of products and services to address the evolving risk & cyber security needs of all of Client’s various customer segments. The Identity Verification team was established with the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system.
Identity Verification is seeking a Customer Operations Project Manager to support our Client Success team by enabling scalable resources, supporting internal and cross-functional projects, optimizing internal processes, and supporting the administration and maintenance of the team’s tools and systems.
In the Customer Operations Project Manager role you will:
Provide insight into accountability measures with regards to global process adherence and team objective and KPI accomplishment.
Support the development of repeatable team performance reporting to support various stakeholder engagements.
Coordinate client deliverables across multiple internal teams and ensure the timely delivery of customer project dependencies.
Assist in the development, execution, and improvement of cross functional processes and projects related to tooling and client delivery.
Support the adoption, optimization, and maintenance of Client Success software resources.
Work with team leads to collect requirements and feedback on tools used, make recommendations on internal process optimization based on system adoption and ROI.
Collaborate with the Marketing team to support outreach strategies for our customers with the goal of increasing customer usage, improving renewal rates, discovering new upsell opportunities, and reducing customer cancellations.
Work with the Business Operations team to analyze and identify trends within the customer base, identifying opportunities and risks area based on customer data and make recommendations.
Our ideal Customer Operations Project Manager will have:
BA or BS or equivalent experience
Previous experience in experience in project implementation or related exposure in a logistics environment
Customer Success in a technology company
Must possess strong analytical, and prioritization skills
Proven ability to analyze data and apply that analysis to the broader business context
Clear communicator with excellent written, verbal, and listening skills
Proven ability to work multi-functionally to understand business requirements and translate them to effective use of applications
Excellent critical thinking and systematic thinking skills with the ability to break down ambiguous problems into concrete, manageable components and effectively communicate solutions
Proven ability to think outside the box and execute creative problem-solving approach to project logistics and solutions
Previous experience with Salesforce, Tableau, Jira, Zendesk or similar software is a plus
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