Guest Experience Representative

2 weeks ago

Chico, United States Oxford Collection Full time
Wage & Job info: $16 - $18 per hour DOE

The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none. We offer competitive pay and a robust benefits package (medical, dental, vision, 401k/profit sharing, PTO, and property discounts).

The Guest Experience Representative is responsible for providing the first point of contact to guests and creating an excellent first impression for the guests of the Oxford Collection of hotels while maintaining sanitation and cleanliness standards.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
  • Guest Experience (80%): Register guests into computer system, verifying registrations, address and credit information. Answering all incoming calls with guest inquiries. Remain available to guests at all times. Provides general hotel information to guests. Responsible for appropriate key control. Solicits guest feedback regarding hotel services and take action to solve deficiencies. Updates availability in computer system as needed. Communicates frequently with housekeeping, maintenance and bistro. Ensures the front desk remains organized while maintaining sanitation and cleanliness standards at all times. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests.
    Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
  • Administration (10%): Must be aware of inventory of rooms at all times. Reports any guest incidents to Evening Manager, AGM and/or GM. Counts bank and reports discrepancies to management.
  • Other (10%): May participate in drivers program. Other hotel related duties as assigned.
COMPETENCIES
  • Detail Orientation - Is accurate and methodical with details and / or numbers
  • Stress Management - Functions well under stress
  • Adaptability / Flexibility - Maintains focus and positive attitude amidst change or under pressure
  • Interpersonal Communication - Relates well with people, verbally and in written form
  • Customer Focus - Builds positive and fruitful customer relationships
  • Team Orientation - Works cooperatively with others, establisher rapport, and is organizationally sensitive
  • Ethics, Integrity, Values - Ably builds trust, and is widely trusted
  • Company Character - Supports company vision and values
EDUCATION & EXPERIENCE
  • High School Diploma or GED preferred
  • One year customer service preferred
  • Experience with Microsoft Office products
  • Hospitality Experience preferred
JOB REQUIREMENTS
  • Proof of eligibility to work in the United States
  • Reliable transportation to and from work
  • Ability to work a flexible schedule including evening, weekends and holidays
  • Regular and reliable attendance
PHYSICAL REQUIREMENTS
  • Must be able to stand on feet throughout the day;
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
  • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
  • Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

The Oxford Collection of hotels is proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment? We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on preemployment screening.

  • Guest Experience Representative

    2 months ago

    Chico, California, United States Oxford Collection Full time

    Wage & Job info: $ DOEThe Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees.We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none.We offer competitive pay and a robust benefits...

  • Guest Experience Representative

    2 weeks ago

    Chico, United States Oxford Collection Full time

    Wage & Job info: $16 - $18 per hour DOE The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none. We offer competitive pay and...

  • Guest Services Representative

    1 week ago

    Chico, California, United States DoubleTree by Hilton Chico Full time

    Job OverviewAre you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a Guest Services Representative is essential in ensuring that visitors feel welcomed and valued. This position involves managing guest accounts, assisting with inquiries, and facilitating a seamless check-in and check-out...

  • Hotel Guest Services Representative

    4 days ago

    Chico, California, United States DoubleTree by Hilton Chico Full time

    Job Summary:We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at DoubleTree by Hilton Chico. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Provide warm and welcoming...

  • Guest Services Representative

    1 week ago

    Chico, California, United States DoubleTree by Hilton Chico Full time

    Job OverviewAre you enthusiastic about providing exceptional service and creating memorable experiences for guests? The position of Front Office Associate at our esteemed hotel could be the perfect opportunity for you. In this role, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in and...

  • Guest Services Representative

    1 week ago

    Chico, California, United States DoubleTree by Hilton Chico Full time

    Job OverviewAre you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a Front Desk Clerk at DoubleTree by Hilton Chico is perfect for individuals who thrive in a dynamic environment. You will be responsible for welcoming guests, managing their reservations, and ensuring a pleasant...

  • Guest Services Representative

    3 months ago

    Chico, United States DoubleTree by Hilton Chico Full time

    Job DescriptionJob DescriptionHelp keep our award-winning status by providing excellent, responsive service on behalf of our hotel! Guest service agents are the heart of our hotel and conduct the business of the hotel’s front office, including customer services, record keeping, telephone operations, guest transportation, reservation taking, and other...

  • Guest Services Representative

    2 months ago

    Chico, United States DoubleTree by Hilton Chico Full time

    Description Help keep our award-winning status by providing excellent, responsive service on behalf of our hotel! Guest service agents are the heart of our hotel and conduct the business of the hotel's front office, including customer services, record keeping, telephone operations, guest transportation, reservation taking, and other related activities....

  • Customer Experience Associate

    1 week ago

    Chico, California, United States DoubleTree by Hilton Chico Full time

    Job OverviewAs a vital part of our esteemed hotel, you will play a key role in delivering exceptional service to our guests. Our Guest Services Representatives are essential to the smooth operation of the front office, engaging in various tasks such as customer interactions, record management, telephone communication, guest transportation, and reservation...

  • Customer Service Representative

    4 days ago

    Chico, California, United States Thomas Cuisine Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our food service team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesWelcome and greet guests in a friendly and...

  • Front Desk Representative

    7 days ago

    Chico, California, United States DoubleTree by Hilton Chico Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative at DoubleTree by Hilton Chico. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide...

  • Customer Service Representative

    5 days ago

    Chico, California, United States Anderson Management Group Full time

    Legendary Customer ExperiencesWe're seeking a skilled Customer Service Representative to warmly welcome guests and create personalized connections. As a key member of our team, you'll manage the takeout process, ensuring seamless transactions and legendary experiences for our guests.RequirementsMinimum 16 years of age (or higher per applicable law) and...

  • Customer Service Representative

    2 days ago

    Chico, California, United States Thomas Cuisine Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Thomas Cuisine. As a key member of our food service team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and safe environment.**Key...

  • Customer Service Representative

    4 days ago

    Chico, California, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our pizza team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Take Orders: Take...

  • Customer Service Representative

    4 days ago

    Chico, California, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Greet and Assist MembersProvide exceptional customer service to members, prospective members and guests.Handle all front...

  • Customer Service Representative

    4 days ago

    Chico, California, United States Chico Nissan Hyundai Full time

    **Job Title:** Customer Service Representative**Location:** Chico Hyundai**Position Type:** Full-timeWe are seeking a friendly and professional Receptionist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a customer service-oriented approach.**Key Responsibilities:**• Greet and welcome guests in a...

  • Customer Service Representative

    3 days ago

    Chico, California, United States Domino's Franchise Full time

    **Job Summary**At Domino's Franchise, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.**Key Responsibilities:**Take orders and process transactions...

  • Member Services Representative

    2 months ago

    Chico, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front...

  • Financial Services Representative

    2 weeks ago

    Chico, California, United States Self-Help Full time

    Position Title: Universal Banker - Universal Member Service RepresentativeCategory: Branch OperationsOverview:The Universal Banker serves as a vital connection between members and the credit union, ensuring a seamless experience in our branches.Key Responsibilities:Act as the primary point of contact for members, addressing inquiries and providing account...

  • Financial Services Professional

    3 months ago

    Chico, United States Bankers Life Full time

    Financial Services Professional - Hybrid Experience Location: Chico, CA, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life, one of the most respected companies in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If you...