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Operations Manager
1 month ago
New York, NY
Position Summary
As an operative of our company pledge to exceed client expectations, the Operations Manager manages staffing and scheduling of security officers for designated client contract/site location(s). The Account Manager acts as a trusted mentor to the security team and a quality service provider and liaison to our clients, communicating all daily operations activities with an effective and responsive approach.
As a representative of our "We Care" philosophy, the Account Manager aligns with Operations and HR teams to foster best practices in company policies and procedures in adherence to Federal/State regulations and is committed to the respect and
WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?
Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us.
Here is some of what we offer our valued security staff:
- Weekly pay
- Internal growth opportunities
- Flexible scheduling opportunities
- Employee PERKS program, including discounts on everyday purchases with many of our partners
- Manages 5,000-6,500 hours of contract hours
- Handles scheduling of assigned security staff as congruent with client needs
- Trains, mentors and supports uniformed security officers
- Liaison with client and coordinate communication of operations, through an effective and responsive approach
- Provides exceptional customer service
- Effectively manages people and costs while ensuring contract compliance
- Drafts and updates security post orders
- Drives operational accountability
- Other tasks as assigned.
- Must have 2 years experience in managing security operations or accounts
- Have ability to work within a structured environment and follow standards of processes
- Works well within a team
- Must be flexible in availability to tend to accounts as needed
- Ability to work in time-critical situations with firm deadlines
- Working knowledge of WinTeam & eHub platforms preferred
- Knowledge of Microsoft Office applications
- Valid Driver's License preferred
- HS Diploma/GED
Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.
Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR Please include your full name, contact information and details about your request in the email.
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