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Operations Manager
3 months ago
About us:
We Bring Learning to Life At NY Kids Club, childhood is our passion. NY Kids Club is a leading provider of early childhood education and private enrichment classes committed to physical, intellectual, and social experiences for children from 8 weeks to 12 years old. Through innovative classes, creative camps, one-of-a-kind birthday celebrations and events, our approach inspires each child’s inherent love of learning in a fun and energetic environment.
Job Summary:
The Operations Manager at NY Kids Club & NY Preschool plays a critical role in supporting all areas of field operations, ensuring the smooth execution of daily operational activities, and assisting the Vice President of Operations in implementing effective policies and procedures. This role involves overseeing multiple preschool sites, ensuring high standards of operation, compliance, and quality across all locations.
This position is Hybrid: 3 to 4 days onsite and 1 remote day.
Essential Duties & Responsibilities:
- Provide daily operational support to District Managers (DMs), addressing their needs and resolving operational issues.
- Oversee the effectiveness of operational training programs, ensuring staff are well-trained and equipped to perform their duties.
- Develop and implement processes and procedures to enhance operational efficiency.
- Organize and maintain operational files and documentation, ensuring they are up-to-date and accessible.
- Oversee the completion of maintenance work orders, ensuring they are addressed and resolved promptly.
- Coordinate with maintenance staff and vendors to ensure timely and effective resolution of maintenance issues.
- Support the development of program schedules, ensuring they are completed on time and align with organizational needs.
- Collaborate with staff to create schedules that optimize resources and meet program requirements.
- Support the implementation and maintenance of operational policies, procedures, and systems.
- Assist in the organization and management of ordering processes to ensure timely procurement of necessary supplies and equipment.
- Ensure all preschool sites maintain high standards of cleanliness, safety, and compliance with health regulations.
- Monitor and evaluate the performance of preschool sites to ensure consistency and quality.
- Manage relationships with vendors to ensure high-quality service and cost-effectiveness.
- Ensure the delivery of high-quality customer service across all locations.
- Identify and mitigate operational risks.
- Develop and implement risk management strategies.
- Manage substitute and per diem teaching pools to ensure adequate staffing coverage.
- Oversee the recruitment, training, and scheduling of substitute teachers.
- Manage maintenance floaters and client services floaters to support various operational needs across multiple sites.
- Ensure floaters are effectively deployed to meet the demands of different locations.
- Other duties may be assigned.
- To perform this job successfully, an individual must be able to carry out each essential duty in a satisfactory manner. The job specifications listed are representative of the education and experience, the physical requirements, as well as the knowledge, skill and/or ability (KSAs) that are generally necessary for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Who should apply? (Requirements)
- Bachelor’s degree in Business Administration, Operations Management, Education Administration, or a related field is preferred.
- Minimum of 2 years of experience in operations leadership role, preferably within a multi-site educational organization.
- Proven experience in leading an operations team and developing operational processes and procedures.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Excellent problem-solving skills and a proactive approach to operational challenges.
Knowledge, Skills, & Abilities:
- Results oriented with the ability to multitask, prioritize, and thrive in a fast-paced, dynamic early childhood environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple projects and meet deadlines.
- Must be honest, dependable, receptive to feedback, and able to meet deadlines
- Self-motivated and able to work independently
