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Operations Manager
2 months ago
The Operations Manager will report to the Director of Operations. The Operations Manager will have a focus in Food & Beverage, Front Desk and Housekeeping.
Essential Functions:
Acting as MOD - handling all issues and communicating between departments Acting as Department Manager in absence of Director of each respective department Assists the Guest Relations for VIP arrival process and to ensure guests satisfaction Handles Guest Relations/Concierge duties Responsible for accuracy of shift closure reports and audit packets Ensure associate attitude of attentiveness and anticipation of guest needs Resolution of guest issues and maintenance of guest log Follow up and resolve issues for negative guest reviews and surveys Manage relationships with third parties Control of operational supplies and ordering Walking public spaces and ensure proper upkeep and set up for guest satisfaction Help manage and maintain training documents and department SOP's Manage, train, review and push incremental revenue initiatives Understanding and upholding best practices and hotel policies across all departments Manage and mentoring the development of staff Responsible for room blocking and last room inventory/selling decisions. Responsible for rooms control - show rooms, managing Out of Service/Order roomEducation and Experience:
High school graduate or equivalent vocational training certificate, some college A minimum of 3 years in a hotel or related field in operations capacity A minimum of 1 year leadership role Previous Housekeeping and/or Guest Relations Management experience preferred Compute basic arithmetic Successful problem solving skills Must possess clear, concise written and verbal communication skills Willing and able to work shift duties that may include evenings, nights, weekends and holidays Ability to perform job functions with attention to detail, speed and accuracy Ability to multi-task and resolve guest issues Ability to stand, walk and move around during entire shift Stand, sit, or walk for an extended period of timeSource: Hospitality Online
