Receptionist and Customer Service Representative
1 day ago
"Taking something that has a lot of life, something that someone looked at as worthless in a sense, and then making it into something that is precious and beautiful to someone, that they'll want to keep forever. That was something that I always liked,"
~Josué Thomas Artist | Founder
GALLERY DEPT. is not just another fashion clothing brand; it is a lifestyle, a vision. We strive to re-purpose and re-imagine something authentic and new with each design and garment. Our goal is to create compelling products without sacrificing quality or artistic integrity for all.
Job Summary:
Gallery Dept. is seeking an experienced, personable, and well-organized Receptionist and Customer Service Representative to join our team. In this position, you will be responsible for addressing any and all questions customers may have via phone and email. This person will have a strong knowledge of the brand and product line, and communicate the customer's needs to other departments while satisfying the customer's requests. This position will also serve as the receptionist at Gallery Department's headquarters. This position requires great communication and interpersonal skills, the ability to problem solve, remain focused under stressful conditions, and impeccable attention to detail. Previous experience in Customer Service is highly recommended, as well as a strong understanding of the fashion/art world, the community, and the clients we cater to.
Receptionist and Customer Service Representative
Duties/Responsibilities:
Front Desk Operations:
- Serve as the first point of contact for employees, vendors, and visitors, ensuring a professional and welcoming atmosphere
- Manage incoming calls, direct inquiries to the appropriate people, and take customer service calls
- Open and close HQ location as needed
- Maintain a tidy and organized reception area
- Assist in scheduling as needed
- Coordinate visitors with check in and check out system
- Liaise with vendors, assisting in inquiries, deliveries, and scheduling appointments
- Disseminate internal communications, announcements, flyers and memos to employees as directed
- Collaborate with HR to ensure smooth onboarding processes for new employees located at HQ
- Manage incoming and outgoing mail, packages, and deliveries efficiently
- Support administrative tasks such as data entry, filing, and record-keeping as needed
- Communicate courteously and respectfully with all stakeholders, embodying the brand's values
- Answer customer's needs via phone and email
- Provide introductory information to new customers
- Ensure that customers are satisfied with products or services
- Follow up with clients or customers to check that they're still satisfied with any purchases
- Let customers or clients know about additional products, suggestions or services
- Determine the quickest, most effective ways to answer a client's or customer's questions
- Escalate queries and concerns to eCommerce team and management
- Troubleshooting common issues with a product or service
- Work with other departments to find appropriate solutions
- Develop expertise in product, fabrics, fit, and delivery cycle
- Excellent customer service and communication skills
- Proficient in computer skills (Microsoft, Mac, PC)
- Must be a strong team player, punctual, and have excellent attendance record
- Ability to multi-task, and prioritize tasks
- Qualified applicants with arrest or conviction records will be considered for employment
- Must sign an NDA
- High School Degree or GED equivalent
- At least 6 months customer service experience
- Full Time
- Benefits
- PTO
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