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Customer Service Representative

2 months ago

Los Angeles, California, United States JLL Full time

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Receptionist at JLL. As a key member of our front desk team, you will be responsible for providing exceptional customer service to clients, guests, and employees.

Key Responsibilities:

  • Visitor Management: Track all visitors, including vendors, visiting employees, and guests, ensuring a smooth and secure experience.
  • Parking and Vehicle Management: Manage parking and vehicle logs and records, security access cards, and keys to maintain a secure and organized environment.
  • On-boarding and Off-boarding: Assist with tracking employee on-boarding and off-boarding processes to ensure seamless transitions.
  • Package Management: Manage incoming and outgoing courier and other packages or mail as required.
  • Facility Management: Support the annual management plan by accomplishing key performance indicators as identified by management.
  • Customer Service: Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills to provide a positive experience for all clients and guests.

Requirements:

  • Experience: Minimum 2 years of customer service-related experience.
  • Technical Skills: Proficient in a range of information technology tools and platforms.
  • Communication Skills: Excellent organization and communication skills, both oral and written, with proficiency in English required.
  • Physical Abilities: Ability to perform minimal physical activity such as walking and carrying small packages.