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Guest Services Associate

1 month ago


Klamath Falls, Oregon, United States Travel + Leisure Full time
Deliver Exceptional Guest Experiences

As a Guest Services Associate at Travel + Leisure Co., you will play a vital role in creating unforgettable vacation experiences for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression on our visitors from around the world. You will be responsible for guiding guests through the registration process, providing information about the resort and nearby attractions, and ensuring that every guest feels valued and cared for.

Key Responsibilities:
  • Provide warm welcomes and exceptional service to guests
  • Guide guests through the registration process and provide information about the resort and area attractions
  • Process cash and credit card transactions accurately and efficiently
  • Balance cash receipts and perform other cashier/money handling responsibilities
  • Complete check-out procedures and verify guest folios
  • Reserve and confirm reservations for individuals and groups
  • Provide guests with room rate quotes and respond to their inquiries and concerns
What We Offer:

We are committed to providing a comprehensive benefits package to our associates, including medical, dental, and vision coverage, flexible spending accounts, life and accident coverage, disability, and paid time off. We also offer a 401(k) plan with employer match, a wellness program, and an employee assistance program.

Why Join Us:

At Travel + Leisure Co., we value our associates and strive to create a positive and inclusive work environment. We believe in delivering exceptional guest experiences and making a lasting impact on our visitors. If you are passionate about hospitality and customer service, we encourage you to apply for this exciting opportunity to join our team.