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Pool F&B Supervisor

1 month ago

San Antonio, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Come be a part of something bigger Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
•Full Time employees have access to Medical and Dental insurance to fit your needs
•Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
•401K match (Let us help you build your financial future)
•Companywide Hotel Room Discounts (Who doesn't love to get away)
•Paid Time Off
•Employee Assistance Program (We are here to support you)
•Employee family events (bring the kids)
•Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

Overview

*This is a Seasonal Position that will end no later than October 2024*

The Pools Supervisor is responsible for overseeing the Topaz and Vista outlet to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Pools Supervisor will assist in maintaining the La Cantera Hill Country Resort Standards.

The pool Supervisor shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice

Essential job FUNCTIONS:
  • Maintains a commitment to customer service and guest satisfaction.
  • Leads and supervises the outlet team.
  • Prepares forecasts and reports and assists in the development of the food & beverage budget.
  • Conducts daily lineups before each shift.
  • Communicates all necessary information to the front and back of house staff for each shift.
  • Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations.
  • Takes initiative to develop and execute new promotions, events, etc.
  • Responsible for daily report input and log book entries.
  • Enforces high standards of hygiene and sanitation within the outlets.
  • Tracks payroll and revenue daily.
  • Ensures the security of monies, credit, and financial transactions.
  • Establishes par levels for supplies and equipment.
  • Supervises the performance, attendance, attitudes, appearance, and conduct of the team.
  • Manages timely completion of performance appraisals.
  • Monitors time punches in Timesaver, ensuring accurate payroll for all associates.
  • Monitors and maintains the outlets' systems and equipment to ensure their optimum performance.
  • Develops and implements controls for expense management.
  • Implements strategies to continually improve revenues.
  • Assists with the development, training and inspiration of outlets staff for promotion.
  • Provides prompt follow-up to all guest concerns.
  • Assists the Director of Food & Beverage with the design and implementation of training programs.
Qualifications
  • High school diploma, GED, or the equivalent work experience required.
  • Current Food Handler Certificate and TABC.
  • Prior food and beverage experience preferred.
  • Two or four year degree in field of choice preferred.
  • At least three years supervisory food and beverage experience preferred.
  • Prior Four or Five Diamond experience preferred.