Technical Account Manager

3 weeks ago

American Fork, United States LVT Corp Full time
ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLE

As a Technical Account Manager for LiveView Technologies, you are the face of LVT Support for some of our largest accounts. The purpose of this role is to ensure retention and foster growth within our top LVT clients. This role works closely with the Client Success Managers, together as a partnership that provides the best possible client experience and facilitates the growth of our existing clients.You will proactively ensure optimal performance of the Live Units by remotely troubleshooting, handling inbound requests from Technicians, Premier Clients and Partners, and working with Product teams to provide data and feedback that improves our current offering.

Responsibilities:
  • Help build great Partner, Client and Technician relationships by being friendly and helpful, while maintaining a high level of professionalism
  • Consult with Client Success Managers and clients to tailor device configuration and video analytic calibration settings that meet the clients' objectives and needs
  • Be available and able to answer your clients' technical questions
  • Configure software settings to meet clients' requirements
  • Calibrate, set up and make adjustments to analytics on various IP camera models
  • Diagnose and troubleshoot technical and complex issues related to hardware, software and configuration, and IP camera analytics
  • Effectively manage your time by categorizing and organizing tasks by priority
Qualifications:
  • 2+ years of relevant Technical Account Manager experience (customer facing with trouble-shooting involved)
  • Excellent communication skills, comfortable having phone conversations with clients, partners, and technicians
  • Strong technical background in troubleshooting, electrical, or networking
  • Ability to articulate technical concepts to non-technical audiences
  • Experience setting up analytics for IP cameras
  • Highly organized and can follow processes, with an eye for detail
  • Able to re-conceptualize issues to discover practical solutions to complex problems
  • Exercise wise judgment and identify root causes that go beyond treating symptoms
  • You visualize complex scenarios and think strategically before jumping to conclusions
  • Team player with high emotional intelligence
  • Available to work primarily in-office
  • Shows professional decorum and thrives in a fast-paced environment
  • Needs very little supervision or support from the rest of the team on standard support processes
WHY JOIN US
  • Founder-led and employee-driven company
  • The opportunity to build where you stand
  • Value centric decision making
  • Both an economically stable and hyper-growth environment (ask us how this is possible)
  • The market leader in redefining how B2B does security
On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:
  • Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
  • 401(k) With up to 4% match
  • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
  • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
  • Paid Parental Leave - To help your growing family while you're away from work.
  • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
  • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
  • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
  • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.

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