Vice President of Account Management

3 months ago

American Fork, United States Chamber.Media Full time

About Us:

Chamber Media is a leading creative performance agency. With a focus on strategy that leads to conversions, Chamber Media creates video ads designed for driving full-funnel sales and brand growth, amplified by a world-class ad buying team. We're looking for a seasoned and strategic leader to function as our Vice President of Account Management.


The Role:

In this pivotal role, you will lead a high-performing team focused on developing and executing account strategies for our clients. You will ensure that our clients have a best-in-class experience while working with Chamber by training a team of account strategists.  Reporting to the President, you will be a key member of the leadership team, partnering with Creative, Media Buying, and other departments to deliver exceptional client service and drive significant business growth.


Responsibilities:

  • Manage and lead the Account Strategy team, fostering a collaborative and results-oriented environment.
  • Develop and implement comprehensive account growth strategies for existing and new clients, focused on full-funnel growth.
  • Own the client onboarding process, ensuring a smooth transition and exceeding expectations.
  • Partner with Creative and Media teams to translate client needs into exceptional creative solutions and effective media plans.
  • Lead strategic conversations with clients, demonstrating a deep understanding of their business challenges and opportunities.
  • Oversee all client renewal efforts and a deep focus on monthly retention metrics.
  • Collaborate with the President on new business development initiatives.
  • Diagnose client challenges, develop creative solutions, and measure the success of implemented strategies.
  • Present creative work to clients with confidence and clarity.
  • Oversee client budgets and ensure project profitability.
  • Maintain strong relationships with existing clients, fostering trust and loyalty.
  • Handle necessary client escalations and work with the team to resolve any ongoing account management issues


Qualifications:

  • 10+ years of experience in account management at a leading advertising agency, with a proven track record of managing large, high-profile clients.
  • Exceptional leadership skills with the ability to motivate, inspire, and mentor a team.
  • Demonstrated ability to develop and execute successful client growth strategies.
  • Strong understanding of the advertising industry, with a foundational knowledge of media buying and performance marketing.
  • Impeccable communication, presentation, and interpersonal skills, with the ability to build strong relationships with clients at all levels.
  • Excellent problem-solving and analytical skills.
  • Experience presenting creative work,leading strategic discussions, and renewing and growing client contracts.
  • A passion for the advertising industry and a commitment to client success.


What a Day Looks Like:

  • Train Account Strategy team on strategy, retention, sales, etc.
  • Collaborate with the Account Strategy team on client deliverables.
  • Lead strategic discussions with clients about their marketing goals and challenges.
  • Help present creative work to marquee clients.
  • Presenting contract renewals, reengagements, and upsells.
  • Develop and refine account growth strategies.
  • Participate in new business development meetings.
  • Address client questions and concerns.
  • Stay up-to-date on industry trends and best practices.


We Offer:

  • Competitive salary and benefits with an equity incentive of restricted stock units
  • Opportunity to work on leading-edge accounts and develop innovative marketing solutions.
  • Collaborative and fast-paced work environment.
  • The chance to make a significant impact on the growth of our agency.



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