Parttime Social Media Marketer and Customer Service Representative

3 days ago

Grand Rapids, United States Benjamin Franklin Plumbing of Grand Rapids, MI Full time

Benefits:

Company parties

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Savings bank

Training & development

Wellness resources

Job Title & Role:

Position: Part-Time Social Media Marketer and Customer Service Representative at Benjamin Franklin Plumbing.

This role is ideal for someone who enjoys both engaging on social media and providing exceptional customer service. You will balance marketing duties with direct client interaction, contributing to the company's growth and customer satisfaction.

Job Summary:

This position combines Social Media Marketing with Customer Service responsibilities. Key duties include:

Social Media: Managing and growing the company’s social media presence to boost brand visibility and business growth.

Customer Service: Answering and making calls, scheduling appointments, and ensuring customer satisfaction.

You will report to the Operations Manager, which provides structure and guidance, while also offering you the autonomy to manage your role independently.

Key Responsibilities:

Social Media Marketing:

Develop and manage the company’s social media presence to promote services and engage with the community.

Create and execute a yearly social media marketing plan, optimizing strategies for lead generation.

Coordinate with marketing vendors to maintain relationships and identify new opportunities.

Customer Service:

Serve as the first point of contact for customer inquiries, answering incoming calls professionally and with excellent communication skills.

Notify clients promptly of any changes to appointments, ensuring satisfaction and trust.

Make outbound calls to proactively manage the schedule and keep it filled.

Minimum Requirements: Education: High school diploma or equivalent.

Shift - Weekdays, 8am to 4pm, 24hrs per week, days are negotiable.

Skills:

Strong verbal and telephone communication skills.

Proficiency with basic computer software (likely scheduling and social media management tools).

Knowledge of social media platforms such as Instagram, Facebook, and others.

Ability to work independently with a self-starter attitude.

Prior customer service experience

What We’re Looking for in the Ideal Candidate:

A customer-focused individual who is friendly, professional, and skilled in managing both marketing and customer service tasks.

Someone who is self-motivated and enjoys working independently.

A person who is comfortable with social media management and using it as a tool for business promotion and customer engagement.

Detail-oriented with the ability to manage schedules, customer expectations, and communications effectively.

To align with this role, emphasize:

Social Media Skills: Showcase any experience managing platforms like Instagram, Facebook, or others, highlighting your ability to drive engagement and promote services.

Customer Service Experience: Provide examples of previous customer-facing roles, focusing on your communication, phone etiquette, and problem-solving skills.

Self-initiative: Share instances where you proactively took ownership of tasks or projects.

Attention to Detail: Highlight examples of managing schedules and ensuring clients are well-informed and satisfied.

Conclusion:

This job offers a unique opportunity to combine marketing expertise with customer service. The ideal candidate will be proactive, independent, and comfortable handling both social media management and client interactions. Strong communication skills and attention to detail are essential to succeed in this role.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

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