B2B Client Services Representative

4 weeks ago

louisville, United States Arvato Full time

The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

YOUR TASKS

Inventory Management & Control:

• Create deliveries daily and monitor order processing.

• Monitor stock availability to ensure timely order clearance. • Support account and purchasing team to troubleshoot order issues.

• Manage inventory updates, promotional planning, customer return cases, and inbound planning.

• Coordinate return shipments (e.g., create return labels).

Client Issue Resolution:

• Communicate with customers on order status and expected delivery dates.

• Prepare and maintain status reports for client, management, and internal communications.

• Oversee customer accounts to ensure SLAs are met.

• Assist the Account Manager in providing data, advice, and resolving problems.

Process Optimization & Documentation:

• Continuous involvement and support with departmental process improvements

Business Reviews & Client Consultation:

• Participate in business reviews with the customer.

Operational Leadership & Oversight

• Work closely with operations to ensure program requirements are met.

• Abide by all company safety and hygiene regulations

• Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment

• This job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.


YOUR PROFILE


• At least two years of Customer Service Experience

• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required

• High School Diploma or equivalent

• Must display initiative and flexibility to work in a fast-paced, changing environment

Preferred Qualifications / Skills:

• College degree

• Microsoft Office experience in PowerPoint and Power BI • 3PL, Supply Chain, Logistics or similar experience preferred

• Ecommerce experience preferred

• SAP knowledge

• Project management experience

• Strong organizational skills

• Solid analytical ability

• Strong verbal and written communication skills

• Effective management of time and multi-tasking

• Ability to work independently and with others

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.

• 401(k) with company matching up to 6%.

• Paid Time Off, including paid holidays. • Flexible Spending Accounts.

• Voluntary benefits such as legal and financial assistance, pet insurance, and more.

• Employee Assistance Program.

• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

• Commuter benefits.

• Employee engagement activities.

  • B2B Client Services Representative

    4 weeks ago

    Louisville, United States Arvato Full time

    The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and...

  • B2B Client Services Representative

    4 weeks ago

    Louisville, United States Arvato Full time

    The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and...

  • B2B Client Services Representative

    1 week ago

    Louisville, United States Arvato Full time

    The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and...

  • B2B Client Services Representative

    4 weeks ago

    louisville, United States Arvato Full time

    The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and...

  • B2B Client Services Representative

    2 weeks ago

    Louisville, KY, United States Arvato Full time

    The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and...

  • Client Service Representative

    3 weeks ago

    Louisville, Kentucky, United States TSR Consulting Services, Inc. Full time

    JOB ID: 80382TSR Consulting Services, Inc. is seeking a skilled Client Service Representative to deliver exceptional client experiences.Key Responsibilities:Collaborate with clients to understand their business needs and provide tailored solutions.Analyze existing systems and processes to identify areas for improvement.Develop and implement comprehensive...

  • Client Service Representative

    2 weeks ago

    Louisville, United States VCA Animal Hospitals Full time

    Client Service Representative. We are seeking a Client Service Representative to join our team. At VCA Shelden Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. Client Service, Representative, Service, Client, Animal Care, Retail, Animal, Hospital

  • Client Service Representative

    1 month ago

    Louisville, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking a Client Service Representative to join our team. At VCA Shelden Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly...

  • Customer Service Representative

    1 month ago

    Louisville, Kentucky, United States City Wide Facility Solutions Full time

    Job Title: Call Center RepresentativeCity Wide Facility Solutions is seeking a highly motivated and organized Call Center Representative to join our team. As a key member of our sales team, you will be responsible for making B2B outbound sales calls to prospective clients, qualifying prospects, and scheduling appointments for our sales team.Key...

  • Client Service Representative

    1 month ago

    Louisville, United States East Louisville Animal Hospital Full time

    Description Position at East Louisville Animal Hospital Client Service Representative - Veterinary ReceptionistEast Louisville Animal Hospital is seeking a part-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. CSRs are invaluable members of our veterinary team, and we treat them as...

  • Client Service Representative

    1 week ago

    Louisville, United States Gailor Animal Hospital Full time

    Description Position at Gailor Animal Hospital Client Service Representative - Veterinary ReceptionistGailor Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR,...

  • Client Service Representative

    1 week ago

    Louisville, United States Gailor Animal Hospital Full time

    DescriptionClient Service Representative - Veterinary ReceptionistGailor Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's first and...

  • Client Service Representative

    3 months ago

    Louisville, United States United Veterinary Care Full time

    Description Position at East Louisville Animal Hospital Client Service Representative – Veterinary Receptionist is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you...

  • Client Service Representative

    1 month ago

    Louisville, United States East Louisville Animal Hospital Full time

    Description Position at East Louisville Animal Hospital Client Service Representative - Veterinary Receptionist East Louisville Animal Hospital is seeking a part-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. CSRs are invaluable members of our veterinary team, and we treat...

  • Client Service Representative

    1 month ago

    Louisville, United States East Louisville Animal Hospital Full time

    Description Client Service Representative – Veterinary Receptionist East Louisville Animal Hospital is seeking a part-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville.   CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the...

  • Client Service Representative

    5 days ago

    Louisville, United States Gailor Animal Hospital Full time

    DescriptionClient Service Representative - Veterinary Receptionist Gailor Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Louisville. CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's first and...

  • Client Service Representative

    2 months ago

    Louisville, United States Isco Industries Full time

    Looking for stability? An innovative company? Fun atmosphere? Come work for a family owned business focused on growth and people, NOT stock price! In addition to a standard benefits package of medical/dental/vision, ISCO offers a 3% MATCH ON RETIREMENT. Come feel part of ONE TEAM all while working with leading edge technology for a market leader! ISCO...

  • Customer Service Representative

    2 weeks ago

    Louisville, Kentucky, United States City Wide Facility Solutions Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Call Center Representative. In this role, you will be responsible for making outbound sales calls to prospective clients, qualifying leads, and scheduling appointments for our sales team.ResponsibilitiesLead Generation: Research businesses that would benefit from...

  • Customer Service Representative

    5 days ago

    Louisville, United States Kelly Services, Inc. Full time

    At Kelly, were passionate about helping you find a job that works for you. How about this one? Were seeking a Customer Service Representative to work at a premier client in Louisville, KY. With us, its all about finding the job thats just right. Customer Service Representative, Customer Service, Representative, Healthcare, Staffing, Retail, Patient

  • Client Services Representative

    3 months ago

    Louisville, United States arvato Bertelsmann Full time

    This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services. Your Tasks Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as...