Customer Service Representative
6 days ago
Salary
$27/hr - $32/hr
About the Company
My client is a leader in the First Aid Route Sales and Service industry
Duties
- Answer all calls with a friendly warm inviting tone, including pt time callers
- Be empathetic when communicating products that are out of stock, temporarily discontinued or items that are allocated. Always say YES. (Example: We'll have it available in a week.)
- Be curious/inquisitive in the conversation
- Example: If there is an item that you recommend, but the customer doesn't want it, see what it is that they do not like about that item
- Example: If the customer doesn't know what kit size they are looking for, ask questions like, how many employees do they have?
- Offer to send samples and specs for comparable product
- Send quote
- Follow Up
- Document Feedback in Syspro
- Support Marketing/Director of Sales/Sales Operations Manager
- Outbound follow-up calls on leads based on recent large purchases
- F/U on all marketing initiatives including Mailers, Leads, Seedings, and potential new prospects
- Support Sales staff
- Incoming cancel service calls - find out why they want to cancel and get the information immediately to appropriate parties
- Set your day up for success. Plan your day. Follow up on any times that were not completed the day before and prioritize what needs to be completed.
- Enter and review all orders, quotes, and customer pleasers with 100% accurate within 24 hours of receiving the information.
- Maximize orders
- Suggest alternate products
- Case quantities vs each
- Follow up on all pending orders. Calling or emailing all customers and getting issues resolved or order approved within 48 hours from original order date.
- Obtain at least 2 feedback per day (at minimum)
- Complete Pleasers within 24 hours after receiving complaint
Weekly benchmarks
- Make follow-up calls to at least 1 or 2 per day (did you receive everything you ordered? Was everything in tack during delivery? If they are trying out one of the products recommended, follow up and see how they like it)
Other Duties
- Complete projects (Sales, Marketing, Accounting, Purchasing) per agreed date, with a clear understanding of what success is, and communicating progress prior to the due date.
-
Customer Service Representative
1 month ago
Tukwila, United States U-Haul Part timeCompensation Range: $20.29 to $26.00 Hourly Location:2925 S 112th St, Tukwila, Washington 98168 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to...
-
Lead Customer Service Representative
2 weeks ago
Tukwila, United States Cool Cat Fence Full timeAre you a professional who has a passion for creating a first great impression? At Cool Cat Fence, we pride ourselves on delivering top-notch fencing services to our valued customers. Our commitment to quality, craftsmanship, and customer satisfaction has made us a trusted name in the industry. We are looking for a dedicated and enthusiastic Lead Customer...
-
Customer Service Representative- HYBRID
6 days ago
Tukwila, United States Arrow Reliance, Inc. Full timeAre you Passionate about Pups? Crazy for Cats? Salary Range: $20-$21 per hour Darwin’s Natural Pet Products has several new full-time opportunities for HYBRID Customer Service Representatives. This is an entry level position with opportunity for advancement. Darwin’s Customer Service Representatives are responsible for delivering above and beyond...
-
Customer Service Representative
6 days ago
Tukwila, United States Shield California Health Full timeSince 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally...
-
Part-Time Customer Service Representative
23 hours ago
Tukwila, Washington, United States Currency Exchange International Full timeAbout UsCurrency Exchange International (CXI) is a leading provider of foreign exchange services, operating as a Money Service Business in the United States and Canada.We offer a wide range of financial solutions to individuals and businesses, leveraging our expertise and technology to deliver efficient and personalized service.Job SummaryWe are seeking a...
-
Customer Service Representative
1 week ago
Tukwila, Washington, United States MultiCare Health System, Inc. Full timeJob SummaryThe Customer Service Representative - Lab is a key member of the Laboratories Northwest team, responsible for providing exceptional customer service and administrative support to ensure a high level of satisfaction for patients and clients. Key ResponsibilitiesProvide telephone-based customer service to patients and clients, responding to...
-
Customer Service Representative
28 minutes ago
Tukwila, Washington, United States Crawford Thomas Recruiting Full timeAbout the RoleCrawford Thomas Recruiting is seeking a highly skilled Customer Service Representative to join our team in the First Aid Route Sales and Service industry. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key...
-
Customer Service Representative Lab
1 week ago
Tukwila, Washington, United States MultiCare Full timeJob SummaryThe Customer Service Representative Lab is responsible for daily administrative functions of Laboratories Northwest, ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained.Key ResponsibilitiesProvide telephone-based customer service to clientsDocument communications with clientsHandle...
-
Customer Service Representative
2 days ago
Tukwila, Washington, United States Buffalo Wild Wings Full timeUnlock Your Potential at Buffalo Wild WingsWe're not just a restaurant, we're a team of passionate individuals who are dedicated to delivering exceptional guest experiences. As a Cashier, you'll play a vital role in creating memorable moments for our guests.Key Responsibilities:Welcome guests with a smile and make personalized connectionsManage the takeout...
-
Customer Service Representative
3 days ago
Tukwila, Washington, United States Lowe's Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier Part-Time associate. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and safe store environment.Key ResponsibilitiesCustomer Service: Deliver...
-
Customer Service Representative
6 days ago
Tukwila, Washington, United States Wendy's Full timeAbout Wendy'sWendy's is a fast-food restaurant chain that prides itself on serving high-quality food and providing excellent customer service. We are committed to making our employees the best with a competitive salary, comprehensive training program, benefits package, and a great work environment.Job SummaryWe are seeking a motivated and enthusiastic Crew...
-
Customer Service Representative
19 hours ago
Tukwila, Washington, United States Buffalo Wild Wings Full timeUnlock Your Potential at Buffalo Wild WingsWe're not just a restaurant, we're a team of passionate individuals who are dedicated to delivering exceptional guest experiences. As a Cashier, you'll play a vital role in creating memorable moments for our guests.Key Responsibilities:Welcome guests with a smile and make personalized connections to create a...
-
Lead Retail Customer Service Associate
4 weeks ago
Tukwila, United States FedEx Office and Print Services Full timePOSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the...
-
Lead Retail Customer Service Associate
2 weeks ago
Tukwila, United States FedEx Full time----Job Description---- POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing...
-
Client Service Representative Lab
4 months ago
Tukwila, United States MultiCare Full timeYou Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the...
-
Senior Field Service Representative
4 days ago
Tukwila, Washington, United States Eaton Full timeAbout the RoleEaton's Engineering Service & Systems Division is seeking a highly skilled Senior Field Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our customers across the power system lifecycle, from startup and commissioning to maintenance, testing, troubleshooting,...
-
Retail Support Member Service Representative
2 months ago
Tukwila, United States Sound Credit Union Full timeJob Details Level Entry Job Location Southcenter - Tukwila, WA Position Type Full Time Education Level High School Diploma or equivalent. Salary Range $20.00 - $25.00 Hourly Travel Percentage Up to 50% Job Shift Monday - Friday, 1/2 Day Saturday's Job Category Business Development Description **$1,500 Sign-On Bonus!** Sound is looking for... A...
-
Field Service Representative
5 days ago
Tukwila, Washington, United States Eaton Full timeAbout the RoleEaton's Engineering Service & Systems Division is seeking a highly skilled Field Service Representative to join our team. As a key member of our team, you will be responsible for delivering technical solutions to our customers and ensuring the highest level of service excellence.Key ResponsibilitiesWork on assigned projects for electrical...
-
Customer Service Associate
2 weeks ago
Tukwila, United States Savers | Value Village Full timeDescription Position at Savers / Value Village Job Title: Customer Service Associate Pay Range: Our starting pay ranges from $18.99 to $19.74 depending on job duty/position. $18.99 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft $19.24 = Clothing Sorter/Hanger, Hardware Sorter $19.49 = Bed & Bath, Books, CDC...
-
Customer Service and Sales Specialist
1 week ago
Tukwila, Washington, United States G-A-P Supply Corp Johnstone Portland Full timeAbout UsG-A-P Supply Corp Johnstone Portland is a leading wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We are a 3rd generation family-owned business that operates across multiple states, providing superior customer service, technical advice, and training seminars to our customers.Our MissionWe strive to be the...