Customer Support Assistant

3 weeks ago

Fort Atkinson, United States MRA - The Management Association Full time
Job Title: Customer Support Assistant

Company: ETI

Location: Fort Atkinson, WI

Hours: Monday - Friday 8:00am to 5:00pm (flexible)

Pay: $21.00 to $23.00 per hour

Each employee of ETI/ACH directly shares in the company's success. We want individuals who are team players, who can help us identify opportunities to drive our business forward. We are agile in our approach, accountable for our actions, and focused on teamwork, we remain committed to our goals each day. Being innovative and skilled at problem solving will help bring our company to the next level. If you possess these skills, we encourage you to apply today.

Essential Duties and Responsibilities:

* Answer incoming calls and e-mails for your customer assignments regarding new quote opportunities, delivery, order changes, expedites, complaints and general customer concerns.

* Contact customers via phone or e-mail regarding production issues, delivery issues or suggestions for positive change.

* Work with sales, customer, and engineering to acquire necessary manufacturing documentation to be able to provide accurate proposals.

* Review new customer POs for accurate sales margin, pricing, and date before entry. Save and acknowledge to customer once complete.

* Forward vendor price increases to customer as received from the purchasing team. Recalculate new assembly price if needed.

* Coordinate request for quotation process from start to finish, entering all information into our quote tool, creation of job folder and uploading all documentation files, announcing of the new quote or re-quote opportunity to the team.

* Collaborate with different departments to support company initiatives and projects:
  • Director of Sales on final draft of proposal to determine all directives of the customer have been included in the proposal, and the best method for delivery of quotation.
  • Quality Management team to stay updated on company policy, including any changes, and the impact they may have on the customer.
  • Production and scheduling team to stay current on the status of all orders for your customer base.
  • Communicate any changes/delays or manufacturing issues to the customer.
  • Work with engineering to update print revisions, scan/file engineering change notices (ECN's) and
  • update assembly documentation

* Track status of all ECN's, log and process new ECN'S, maintain archive files of ECN's, item master change requests (IMCR), and temporary authorization's (TA's).

* Follow the item master's procedure and ensure it is completed from start to finish.

* Distribute pick lists to stockroom - REMOVE this line - this is included in the job packets

* Create work order job packets for ETI & ACH with necessary documentation. Distribute to production scheduler with any relative ECN copies.

* Update any job packets already distributed to scheduling or stock room that require ECN changes to the current build.

* New Production Introduction (NPI) requests as needed from start to finish including, documentation, part number creation, entry into ERP system, assuring costing is completed, and job packet creation.

* Any other tasks that may be assigned by management.

Job Requirements

* High School diploma or GED.

* Excellent verbal and written communication skills.

* Friendly and professional personality as you will be the first point of contact for our visitors and clients.

* Maintain compliance to current ISO 9001:2015 standards.

* Enjoy a fast paced, friendly working environment.

See Yourself Here:

If you enjoy a challenge and are driven to succeed, come join us For full- time employees we offer health, dental and vision insurance available after 60 days of employment as well as disability and life insurance after 30 days. We prioritize safety and strive to create a work/life balance for our employees.

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

  • Customer Support Assistant

    2 months ago

    Fort Atkinson, United States MRA Recruiting Services Full time

    Job DescriptionJob DescriptionJob Title: Customer Support AssistantCompany: ETILocation: Fort Atkinson, WIHours: Monday – Friday 8:00am to 5:00pm (flexible)Pay: $21.00 to $23.00 per hourEach employee of ETI/ACH directly shares in the company’s success. We want individuals who are team players, who can help us identify opportunities to drive our business...

  • Customer Support Assistant

    1 month ago

    Fort Atkinson, United States MRA Recruiting Services Full time

    Job Title: Customer Support Assistant Company: ETI Location: Fort Atkinson, WI Hours: Monday - Friday 8:00am to 5:00pm (flexible) Pay: $21.00 to $23.00 per hour Each employee of ETI/ACH directly shares in the company's success. We want individuals who are team players, who can help us identify opportunities to drive our business forward. We are agile in our...

  • Customer Support Associate

    2 days ago

    Fort Atkinson, Wisconsin, United States MRA Recruiting Services Full time

    {"Job Title: Customer Support AssistantCompany: MRA Recruiting ServicesLocation: Hours: Monday - Friday 8:00am to 5:00pm (flexible)Pay: $21.00 to $23.00 per hourJob Summary:We are seeking a highly skilled Customer Support Assistant to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our...

  • Customer Support Specialist

    2 weeks ago

    Fort Atkinson, Wisconsin, United States Lowe's Full time

    What You Will DoAt Lowe's, every associate is committed to providing exceptional customer service while ensuring a store environment that is clean, secure, and well-stocked with essential products.As a Customer Support Specialist/Loader, your responsibilities will include:- Engaging with customers in a friendly and professional manner to address their...

  • Customer Support Operations Leader

    2 weeks ago

    Fort Atkinson, Iowa, United States RJO Consulting Full time

    Job OverviewRJO Consulting is seeking a dedicated Customer Service Manager to enhance our customer support operations. This full-time role offers a unique opportunity to tackle challenging projects and advance your career.REPORTING TO: Director of OperationsPOSITION SUMMARY:This role is pivotal in transforming our customer support services into a premier...

  • Customer Relations Support Photo

    4 months ago

    Fort Worth, United States Customer Engineering Services (CES) -cesservice Full time

    Job DescriptionJob DescriptionJoin Our Team Today! All new hires to CES are eligible for a $1000 sign-on bonusLooking to kickstart a career in technical services?Do you value independence in planning out your workday? Hoping to find a company that values maintaining a work/life balance? Like the idea of a Monday-Friday daytime job?CES is looking for the...

  • Customer Support Agent I

    24 hours ago

    Fort Lauderdale, United States Bayside Support Services Full time

    We are dedicated to providing exceptional customer service solutions and digital innovation with cutting-edge products for the content creator economy. We are devoted to cultivating a safe, inventive, and engaging community experience. Our Mission: We prioritize customer satisfaction. With expertise in the adult industry, we aim to be a trusted resource that...

  • Customer Support Assistant

    4 weeks ago

    Fort Myers, United States Battle Marketing and Management Full time

    Our firm is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Support Assistant to assist with our firm's strategic...

  • Customer Support Assistant

    2 months ago

    Fort Myers, United States Battle Marketing and Management Full time

    Our firm is a telecommunication-based consulting sales and marketing firm. We help our client's popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Support Assistant to assist with our firm's strategic and...

  • Customer Support Assistant

    2 weeks ago

    Fort Myers, United States Battle Marketing and Management Full time

    Our firm is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.  We are looking for a self-starter entry-level Customer Support Assistant to assist with our firm's strategic...

  • Customer Support Assistant

    2 months ago

    Fort Myers, United States Battle Marketing and Management Full time

    Job DescriptionJob DescriptionOur firm is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Support Assistant to...

  • Customer Support Assistant

    2 weeks ago

    Fort Myers, United States Battle Marketing and Management Full time

    Our firm is a telecommunication-based consulting sales and marketing firm. We help our clients popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Support Assistant to assist with our firm's strategic and...

  • IT Support Specialist

    1 day ago

    Fort Atkinson, Wisconsin, United States Opportunities Full time

    Job SummaryWe are seeking a highly skilled IT Analyst/Helpdesk Specialist to join our team at Opportunities Inc. This role will be responsible for providing advanced technical support to our employees, customers, and stakeholders.Key ResponsibilitiesProvide world-class customer service and technical support to resolve system workflow issues, access issues,...

  • IT Support Specialist

    3 weeks ago

    Fort Atkinson, Iowa, United States INSPYR Solutions Full time

    Position: IT Support SpecialistLocation: Union City, CA (onsite) Contract Duration: 3 month contract to begin Compensation: $30-35 per hour Eligibility Requirements: US Citizens, Green Card Holders, or Authorized to Work in the USJob Overview:The IT Support Specialist serves as the primary contact for business partners of ETP. In this capacity, the...

  • IT Support Specialist

    3 weeks ago

    Fort Atkinson, Iowa, United States StevenDouglas Full time

    Position OverviewThe IT Support Specialist serves as the primary contact for business partners, addressing incoming inquiries through calls, emails, and web tickets. This role involves tracking all interactions within the IT Service Management (ITSM) tool, covering aspects such as software, hardware, networking, telecommunications, and basic desktop support....

  • Customer Care Coordinator

    3 weeks ago

    Fort Atkinson, Wisconsin, United States MRA Recruiting Services Full time

    Job Title: Customer Support Assistant Company: MRA Recruiting Services Position Overview: As a Customer Support Assistant, you will play a vital role in enhancing customer satisfaction and fostering positive relationships. Your primary responsibilities will include addressing inquiries, resolving issues, and providing information to our valued clients. Key...

  • Client Support Specialist

    3 weeks ago

    Fort Atkinson, Wisconsin, United States MRA Recruiting Services Full time

    Job Title: Customer Support Assistant Company: MRA Recruiting Services Overview: As a Customer Support Assistant, you will play a crucial role in enhancing client satisfaction and ensuring seamless communication between various departments. We are looking for individuals who are collaborative, innovative, and possess strong problem-solving skills. Your...

  • Customer Service Representative

    4 days ago

    Fort Atkinson, Iowa, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "Be the Face of WalmartAs a Customer Service Representative at Walmart, you will play a vital role in creating a positive shopping experience for our customers. You will be the first and last point of contact for many customers, making a lasting impression on their shopping experience.Key...

  • Technical Support Specialist

    3 weeks ago

    Fort Atkinson, Iowa, United States The Talent Source Inc Full time

    Job OverviewThe Talent Source Inc is collaborating with a leading enterprise to recruit a Technical Support Specialist to assist business partners with IT-related challenges. This role is designed to provide essential support and ensure smooth operations within the organization.Position SummaryThe Technical Support Specialist serves as the primary contact...

  • Technical Support Analyst

    3 weeks ago

    Fort Atkinson, Iowa, United States StevenDouglas Full time

    Position OverviewThe IT Support Specialist serves as the primary contact for our business partners, addressing inquiries through phone calls, emails, and web tickets. This role involves tracking all relevant information using our IT Service Management (ITSM) tool, covering aspects such as software, hardware, networking, telecommunications, and basic desktop...