Customer Support Agent I

1 month ago


Fort Lauderdale, United States Bayside Support Services Full time

We are dedicated to providing exceptional customer service solutions and digital innovation with cutting-edge products for the content creator economy. We are devoted to cultivating a safe, inventive, and engaging community experience.

Our Mission:

We prioritize customer satisfaction. With expertise in the adult industry, we aim to be a trusted resource that empowers users to experience the diverse and sexually healthy community that Chaturbate provides while maintaining the safety and integrity of the site. We provide confidential, ethical, and respectful support so that people have positive experiences with every interaction, whether on or off-camera.

Our Vision:

Our vision is to be the unrivaled leader in delivering extraordinary customer experiences, setting industry standards for exceptional service, and becoming synonymous with unparalleled customer satisfaction.

Job Purpose:

As an integral part of the Customer Support team, the Customer Support Agent I plays a critical role in providing first-class customer support. This entry-level position is perfect for those who are passionate about helping others and are committed to delivering exceptional customer experiences. You will act as the first point of contact for our customers, addressing inquiries, solving issues, and ensuring a positive customer journey.

Requirements

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate, and empathetic assistance.
  • Uphold and exemplify exceptional customer service standards in every interaction.
  • Resolve customer issues by applying critical thinking and problem-solving skills, escalating complex issues as necessary.
  • Maintain detailed records of customer interactions, issues, and resolutions within Zendesk CRM.
  • Collaborate with internal teams to escalate and resolve complex issues, ensuring timely communication with customers.
  • Participate in daily huddles and seek assistance through appropriate channels when needed.
  • Attend 15-30 minute huddles daily to stay aligned with team objectives and updates.
Performance Metrics:
  • Adherence to Daily Productivity KPIs and Quality Assurance Scorecards.
  • Achievement of high Customer Satisfaction Scores and First Contact Resolution Rates.
  • Timely resolution of Zendesk tickets and contribution to 360 Employee Feedback.
Qualifications:
  • Exceptional communication skills, both verbal and written.
  • Proven ability to empathize with customers and resolve their issues.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to work collaboratively in a fast-paced environment.
  • Ability to give and receive honest and direct feedback
  • Schedule flexibility as shifts can change based on the needs of our business
Requirements:
  • Familiarity with Zendesk or similar CRM tools
  • 1+ years of Customer service or call center experience
  • Associate or Bachelor's degree preferred
  • Strong Computer Skills
Benefits

Why Join Us?
  • Professional Development
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid parental leave
  • Paid Time Off
  • Disability Insurance
  • Office Meals and Snacks
Job Type:

Contract to Hire

Schedule:
  • 8-hour shift
  • Ability to Work Nights/Weekends/Holidays


Language: English (Required)

Ability to Commute: Plantation, FL (Required)

Work Location: In person

  • Fort Lauderdale, United States ACR Electronics Full time

    ACR Electronics, Inc. is the leading development center for emergency beacons that are designed with one purpose: to save lives. Through our combined technology expertise in the marine, aviation, outdoor and military markets, we design and manufacture cutting-edge rescue beacons and survival gear for boaters, pilots, hunters, hikers, climbers, cyclists, and...


  • Fort Lauderdale, United States Doreen Cannon - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. ResponsibilitiesEstablish customer relationships and follow...


  • Fort Lauderdale, Florida, United States Frank Walker - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative for Frank Walker - State Farm Agent, you will play a vital role in establishing and maintaining strong relationships with our customers. Your excellent communication skills and customer-focused approach will enable you to educate customers about insurance options and develop leads to schedule appointments....


  • Fort Lauderdale, United States The Hertz Corporation Full time

    The Maintenance Support Specialist is an essential member of the Division CBO providing service and resolving computer-based and/or phone requests. This individual will assist the field to verify preventative maintenance requests that are in need, co Customer Service, Agent, Support Specialist, Service, Maintenance, Retail, Automotive, Customer


  • fort lauderdale, United States i-payout Full time

    Compliance BSA/AML Analyst100% Onsite positionJob Description:As a BSA/AML Analyst at International Payout Systems Inc. (i-payout), you will leverage your transactional monitoring, data, and analytical skills to ensure the BSA/AML/OFAC program meets federal regulations. Your role will involve enhancing BSA/AML/OFAC controls, identifying and defending against...


  • Fort Lauderdale, United States i-payout Full time

    Compliance BSA/AML Analyst100% Onsite positionJob Description:As a BSA/AML Analyst at International Payout Systems Inc. (i-payout), you will leverage your transactional monitoring, data, and analytical skills to ensure the BSA/AML/OFAC program meets federal regulations. Your role will involve enhancing BSA/AML/OFAC controls, identifying and defending against...


  • Lauderdale, United States Ryan Lynch - State Farm Agent Full time

    Benefits: Bonus based on performance Company parties Competitive salary Paid time off Tuition assistance ROLE DESCRIPTION: As a Customer Relations Representative with Ryan Lynch State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service...

  • Call Center Agent

    1 month ago


    Fort Lauderdale, United States Contact Center Hiring Full time

    Job DetailsJob Location Fort Lauderdale In Office - Fort Lauderdale, FL Salary Range $13.00 - $15.00 Hourly DescriptionCall Center Agent - In Fort Lauderdale, FL We are in the "People Business". What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to...


  • Fort Lauderdale, Florida, United States Robert Palmiotto - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE RESPONSIBILITIES:As a customer service representative with Robert Palmiotto - State Farm Agent, you will be responsible for delivering exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit....


  • Fort Lauderdale, United States Universal Insurance Holdings Full time

    Know your rightsInform yourself of your rights and responsibilities by reviewing the content provided in the list below.Employment Eligibility (e-Verify): English & SpanishRight to work: English / SpanishIt's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The...


  • Fort Lauderdale, Florida, United States Armando Avila - State Farm Agent Full time

    Job DescriptionWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our insurance agency.Key Responsibilities:Establish and maintain strong customer...


  • Fort Wayne, Indiana, United States Brittany Greene - State Farm Agent Full time

    Job OpportunityBrittany Greene State Farm Agent is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.Key ResponsibilitiesEstablish and maintain strong relationships with customers, providing prompt and accurate service.Respond to customer inquiries regarding insurance availability, eligibility,...

  • Account Representative

    4 months ago


    Fort Lauderdale, United States Michelle Azevedo-Silva - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter...


  • Fort Lauderdale, Florida, United States Kat Stevenson - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in helping our customers achieve their insurance and financial goals.ResponsibilitiesEstablish and maintain strong relationships with customers, providing exceptional service...


  • Fort Lauderdale, Florida, United States Robert Palmiotto - State Farm Agent Full time

    Job OpportunityRobert Palmiotto - State Farm Agent is seeking a qualified professional to join their team as an Insurance Staff Position. We are looking for an energetic and motivated individual who is interested in helping our business grow through value-based conversations and remarkable customer experience.ResponsibilitiesEstablish and maintain customer...


  • Fort Lauderdale, Florida, United States Robert Palmiotto - State Farm Agent Full time

    Job OpportunityRobert Palmiotto - State Farm Agent is seeking a skilled professional to join their team as an Insurance Staff Position. This role offers a unique opportunity to grow your career in a fast-paced environment while providing excellent customer service and sales experience.ResponsibilitiesEstablish and maintain customer relationships, providing...


  • Fort Lauderdale, United States Universal Insurance Holdings Full time

    Know your rights Inform yourself of your rights and responsibilities by reviewing the content provided in the list below. Employment Eligibility (e-Verify): English & Spanish Right to work: English / Spanish It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business....


  • Fort Lauderdale, Florida, United States Jessica Alvarez - State Farm Agent Full time

    Job DescriptionAs a Customer Relations Representative with Jessica Alvarez - State Farm Agent, you will play a vital role in building and maintaining strong relationships with our customers. Your primary responsibility will be to provide exceptional customer service, ensuring that our clients receive prompt, accurate, and friendly assistance with their...


  • Fort Lauderdale, Florida, United States Jessica Alvarez - State Farm Agent Full time

    Job DescriptionAre you a customer-focused individual looking for a challenging role? We are seeking a highly motivated and outgoing Customer Service Representative to join our team at Jessica Alvarez - State Farm Agent. As a Customer Service Representative, you will be responsible for establishing customer relationships, following up with customers, and...


  • Fort Lauderdale, Florida, United States Victor Schlicht - State Farm Agent Full time

    Job DescriptionAbout Our Agency:We are a dynamic and growing insurance agency, dedicated to providing top-notch service to our diverse community. With a strong foundation in business and a passion for helping people, we are proud to offer our services in multiple languages to ensure effective communication.As a State Farm independent contractor agent, we are...