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Field Service Administrator

2 months ago

las vegas, United States AGS - American Gaming Systems Full time

Job Overview


The Field Service Administrator will be responsible for overseeing the successful operation of the Field Service team. The team includes the Field Service Technicians, the Regional Service Managers, Director and VP. The position includes both clerical and administrative support, either as part of a team or individually. They are involved with the coordination and implementation of office procedures and frequently have responsibility for specific project and tasks.



Responsibilities


  • Manage and coordinate service vehicle fleet which includes the ordering of new and trading in expiring leases, annual registration payments, Insurance notification and the maintenance approval process.
  • The primary contact person on the team for all vehicle accidents that require notification to HR for drug test coordination, insurance company and corporate controller.
  • Manage and coordinate the uniform ordering and maintain stock levels. This includes receiving, inventory and stocking the items in a secured area.
  • Maintain a uniform issued matrix to include technician names, sizing, dates and quantities
  • Coordinate travel arrangements and extensive calendaring with a strong attention to detail and in a cost effective manner anticipating transportation, lodging, meeting and communication needs while traveling.
  • Coordinate meeting details including reservations of meeting location, catering, outside meal reservations or any detail related to the specific event.
  • Assigned as a back-up approver for travel as part of the escalation process within the field service department.
  • Complete expense reports ensuring accuracy and proper approvals. This can include completion or assistance for field service technicians that have termed, become delinquent or have limited access.
  • Assigned as a back-up approver for expense reports as part of the escalation process within the field service department.
  • Responsible for coordinating with the Regional Service Managers to onboard new employees within the department related to access of various AGS systems, uniform and tool assignment, training and orientation to department procedures.
  • Manage content posted on the AGS SharePoint Field Service page. This may include new procedures, department projects and general organization of content posted.
  • Collaborate, create and produce monthly reports or metrics related to operating expenses, mileage reimbursement trends, labor usage in the field or any related metric identified.
  • Work with confidential and sensitive information
  • Establish follow up surveys for the team related to post technical training and other special events to capture data to drive continuous improvement of our processes.
  • Serve as back up and support to reception/front desk
  • Performs other related duties as required and assigned



Skills/Requirements


  • High School or GED required
  • Bachelor’s degree in business or equivalent experience preferred
  • 4 years prior administrative support or project administration experience
  • Ability to train others on department procedures
  • Strong time-management, project-management and troubleshooting skills
  • Must be well-organized with strong attention to detail
  • Experience in customer service/customer interaction a plus, but not required.
  • Ability to learn and adapt to new technologies.
  • Strong knowledge in the area of Microsoft Office, Outlook, Excel, Word, Power Point, and Internet Research.


Note: All offers are contingent upon successful completion of a background check and drug screen



*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.



AGS is an equal opportunity employer