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Account Manager

2 months ago

Washington, United States Moi Full time

The Sales Account Manager is responsible for maintaining and managing existing client relationships and providing services for new clients.

Essential Functions:

  • Client Relationship Management: Develop and nurture strong, long-lasting relationships with assigned clients, including agencies, departments, and contractors in various trades.
  • Single Point of Contact: Serve as the primary liaison for all dealer activities, services, orders, and personnel for each assigned account, addressing clients’ inquiries, concerns, and requests promptly.
  • Client Needs Assessment: Understand clients’ needs, goals, and challenges to provide tailored solutions that align with their objectives.
  • Regular Communication: Maintain regular contact with clients to provide updates, gather feedback, and ensure a positive rapport.
  • Customer Advocacy: Advocate for the customer within the company and/or vendor, providing insights and feedback to improve products and services.
  • Account Strategy Development: Develop account plans and strategies to achieve revenue and growth targets, identifying opportunities for upselling and cross-selling products or services.
  • Internal Collaboration: Collaborate with internal teams (sales, marketing, product development) to align strategies and ensure client success.
  • Metrics Tracking: Forecast and track key account metrics to monitor performance.
  • Product Presentation: Present new products or services to clients that align with their needs and goals.
  • Account Penetration: Identify opportunities for additional after-sale products or services to customers.
  • Full Range Marketing: Responsible for marketing the full range of dealership products and services to government clients.
  • Performance Monitoring: Monitor the performance and satisfaction of assigned accounts, proactively identifying and addressing potential issues.
  • Customer Requests: Provide timely responses to customers' requests for products, services, and quotes for additional solutions.
  • Project Status Reporting: Provide frequent project status reports to clients and other stakeholders.
  • Project Oversight: Oversee all customer projects and work orders, coordinating with team members to meet or exceed customer expectations.
  • Work Plan Review: Review work plans, schedules, and logistics for major projects.
  • Team Coordination: Coordinate with team members, including designers, project managers, and installation crews, to balance workloads and ensure proper support.
  • Meeting Participation: Attend project and account meetings as necessary.
  • Sales Documentation: Ensure all necessary paperwork is completed for internal company requirements.
  • Pricing Models: Establish pricing models, following contract pricing and gross profit guidelines.
  • Bid Process Management: Collaborate with the marketing team throughout the bid process, including proposals, presentations, and post-award support.
  • Service Contract Development: Work with service departments to develop service contracts for complex services or major projects.
  • Brand Representation: Perform services that reflect the company's brand and conform to organizational values of teamwork, ownership, and performance.
  • CRM Management: Enter customer projects, leads, and other sales activity through the Sales Forecast and/or CRM.
Competencies:
  • Effective oral and written communication skills.
  • Excellent interpersonal/customer service skills.
  • Ability to process computer data and generate reports.
  • Proficient in office computer software (Word, Excel, Outlook, etc.).
  • Excellent time management and organizational skills.
  • Ability to handle multiple projects with deadlines in a fast-paced environment.
  • Professional demeanor and tactful interactions with others.
  • Team-oriented with the ability to work collaboratively.
  • Willingness to travel to meet with clients in person.
Education & Experience:
  • Two-year degree in interior design, construction, furniture, or a related field, focusing on customer service, solution development, and opportunity coordination.
  • 3-5 years of experience in a related role or an equivalent combination of education and experience.
  • Prior dealership experience a plus.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Ability to perform the essential functions of the job with or without reasonable accommodation.

Working Conditions:

General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

***All MOI hires are contingent upon successfully passing a background check and drug screen.