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Customer Service

2 months ago

Racine, United States Collabera Full time

Client: Manufacturing Idustry

Title: Customer Fulfillment Analyst

Location: Racine WI

Duration: 8 Months



Job Description:

Required Education:

High School Diploma with 5-7 years of full-time work experience

Top 5 Required Attributes:

2+ years’ experience with ERP system (Salesforce, SAP ERP, etc)
2+ years’ experience in a Customer Service or related role
Proficient with Office Suite including Word, Excel, Outlook, Teams and Access
Strong analytical, problem solving and interpersonal skills
Ability to work independently in a fast-paced environment

Technology Proficiencies:

MS Outlook
MS Word
MS Excel
MS Access (navigational use)
ERP Systems

Responsibilities:

Execute assigned tasks in a manner aligned with company and customer expectations
Make independent judgement within the scope of authority for work governed by standard operating procedures
Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
Ensure proper execution of system tools to ensure the goals of order management are met
Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
Generate reports for analysis as requested

Minimum Qualifications:

Proficient with Office Suite including Word, Excel, Outlook, and Access
The ability to communicate effectively; written and verbal
Strong interpersonal skills
Strong analytical and problem-solving skills
Outstanding organizational skills: the ability handle multiple tasks and projects simultaneously
Ability to work independently with minimum supervision
Ability to work in a fast-paced setting