Customer Service

1 week ago

Townsend, United States Exploria Resorts Full time
Are you a charismatic individual with a passion for connecting with people? If so, we have an amazing opportunity just for you Join Exploria Resorts as a Marketing Representative around the stunning Gatlinburg area and become part of our dynamic team. Dont miss out Check out the details below and APPLY NOWWhat does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and moreCustomer Service/Sales Representative(OPC - Outside Public Contact)Full TimeOpen Availability RequiredWhy Join the OPC team?
  • Competitive Compensation Plan including hourly PLUS commissions
  • $20/Hour vs. Compensation Plan for the first month
  • Uncapped Earning Potential
  • Opportunities to travel to off-site events
  • Major Growth Opportunities
Job Summary:The Marketing Representative will work in the Gatlinburg area, engaging with the public and inviting them to attend Vacation Ownership Presentations. The representative will be responsible for pre-qualifying prospective clients to ensure they meet the established guidelines to attend the presentation.Responsibilities and Duties:
  • Delivers a branded and scripted marketing pitch
  • Books qualified prospects for a Vacation Ownership presentation
  • Maintains the site minimum standard for production, bounce-back sales, and budgeted volume per month
  • Books and sells area activities to customers
  • Provides guests with site and area information upon request
  • Remains current on all area attractions, events, and dining options
  • Reports all negative customer experiences to management
  • Responsible for attending all staff meetings and training, as requested by management.
  • Performs accurate accounting and reporting of all shift(s) details as directed by the manager.
  • Adhere to company standards and maintain compliance with all policies and procedures.
  • All other duties assigned by management.
Qualifications and Skills:
  • High School Diploma or Equivalent.
  • Ability to work nights, weekends, and holidays.
  • Charismatic and outgoing personality.
  • Prior experience in a commission or tip driven role.
  • Previous OPC experience is a plus.
  • Tennessee Acquisition Agent License is a plus.
  • Computer proficiency in Microsoft Word, Excel, and Outlook.
  • Basic mathematical skills, including the ability to calculate percentages and discounts.
  • Excellent customer service skills.
  • Excellent time management skills, including the ability to organize and manage multiple priorities.
  • Ability to establish and maintain cooperative working relationships with internal and external customers.
  • Able to use sound judgment; and work independently, with minimal supervision.
RequiredPreferredJob Industries
  • Hotel & Hospitality

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