Customer Service Representative

2 weeks ago


Townsend, Delaware, United States Casella Waste Systems Full time
Job Summary

We are seeking a highly skilled Customer Care Representative to join our team at Casella Waste Systems. As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide exceptional customer service to our clients, ensuring their needs are met and exceeded.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Utilize job-specific software and tools to efficiently manage customer interactions and resolve issues.
  • Meet or exceed call center metrics, including first call resolution, average handle time, and customer satisfaction.
Requirements
  • High school diploma or equivalent required.
  • 2-4 years of customer service or inside sales experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and CRM software.
What We Offer

Casella Waste Systems offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and tuition assistance. We also offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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